What are the responsibilities and job description for the Service Writer/Technician position at Larry Williams Trucking, LLC?
Company Overview
Larry Williams Trucking, LLC is a dynamic transportation company dedicated to providing exceptional freight services. With a focus on driver satisfaction, we offer competitive miles and home time, ensuring our drivers can achieve their personal and professional goals. Our supportive dispatch team is committed to helping drivers succeed.
Summary
The Service Writer maintains accurate and timely reports relative to the Shop’s operation within the company. This roll will facilitate the proper and timely servicing of company-owned fleet. The Service Writer will be the liaison between the shop and the Main Office. The Service Writer will be a highly organized and customer-oriented person. They will coordinate truck repairs, maintenance, order parts, assist with special orders, and be responsible for the overall coordination of the shop operations.
Schedule is Tuesday through Saturday, with Sunday and Monday off. 8am-4:30pm
Responsibilities
- Act as the primary point of contact for customers regarding service inquiries.
- Initiates services and repairs by ascertaining performance problems.
- Coordinate road call requirements, under the supervision of the Service Manager, with follow-up to ensure work is performed in a timely manner, while making arrangements to facilitate the road call.
- Verifies and, writes repair orders and maintains all records, T Card creation (maintenance and pm services)
- Maintain organization of parts and supplies to enable quick location of items.
- Responsible for internal parts orders and specialty items.
- Works closely with Dealerships and Vendors who are servicing LWT Tractors and provides updates as needed.
- Works closely with Dispatch to provide updates on equipment.
- Prepares weekly and monthly reports providing management with the status of all Tractors.
- Monitoring DVIR and other incoming correspondence, such as driver calls and write ups.
- Performs daily yard checks.
- Assists in New Driver Orientation by ensuring new drivers are comfortable and familiar with their units.
- Maintains and verifies documentation for each Tractor.
- Perform Inservice duties for new drivers, as well as termination sheets for termed drivers.
- Other duties as assigned.
Requirements
- Strong mechanical knowledge related to diesel engines.
- Experience in service writing or a similar role is preferred.
- Computer skills a plus.
- Must have a professional, service-oriented attitude at all times.
Typical Environment Conditions:
· Shop and outside environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust, dirt and noise.
If you are passionate about providing excellent customer service in the Transportation industry and want to be part of a growing team, we invite you to apply today at Larry Williams Trucking, LLC!
Job Type: Full-time
Pay: From $41,600.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Colcord, OK 74338 (Required)
Ability to Relocate:
- Colcord, OK 74338: Relocate before starting work (Required)
Work Location: In person
Salary : $41,600