What are the responsibilities and job description for the Automotive Service Advisor position at Larsen Enterprises?
Overview
Family owned and operated independent repair shop seeking a motivated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, guiding them through their automotive service needs while ensuring a high level of customer satisfaction. Your expertise in automotive diagnostics, repair and service management will be essential in providing accurate information and recommendations to clients.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Write detailed service orders, documenting customer concerns and vehicle history.
- Communicate effectively with service technicians to relay customer requests and ensure accurate repairs.
- Provide estimates for services, including upselling additional services such as oil changes, shocks, struts, and other maintenance needs.
- Follow up with customers regarding the status of their vehicle and any additional services required.
- Maintain a clean and organized service area to enhance the customer experience.
- Stay updated on automotive technology and trends to provide informed recommendations to customers.
Experience
- Proven experience in service writing or as a service technician in an automotive environment is preferred.
- Strong mechanical knowledge with the ability to understand automotive diagnostics and repair processes.
- Experience in auto service management or automotive sales is a plus.
- Excellent communication skills with a focus on customer service and relationship building.
- Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
- Experience with Mitchell software a plus
Join our team as an Automotive Service Advisor, where your skills will contribute to delivering exceptional automotive care and enhancing customer loyalty!
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Experience:
- service advisor: 2 years (Required)
Work Location: In person
Salary : $25 - $30