Automotive Parts Advisor - Volkswagen

Job Type: Full-Time
Location: Tacoma, WA
Reports to: Parts Manager
Salary: $18.00 - $19.00/hour

About the Role

Are you passionate about delivering excellent customer service and interested in automotive parts? Our Volkswagen dealership is looking for a dedicated Parts Advisor to join our team. In this key role, you’ll ensure our customers—retail, shop, and phone-based—get the right parts and accessories efficiently and accurately. You’ll also support the daily operations of our parts department, helping us maintain high-quality service and organization.

The Ideal Candidate

We’re looking for someone who is:

• Motivated, reliable, and detail-oriented.
• Customer-focused with a strong ability to communicate effectively.
• Organized and capable of managing multiple responsibilities in a fast-paced environment.

If you’re eager to grow in the automotive industry and thrive in a team-driven environment, this is the role for you!

Essential Duties and Responsibilities

Customer Service & Sales

• Assist customers in selecting and procuring parts and accessories over the counter, via phone, or through the shop.
• Provide exceptional customer service by accurately identifying and supplying needed parts.
• Stay up-to-date with new products and accessories to better assist customers.

Inventory Management

• Maintain accurate inventory records and ensure proper stock levels.
• Order parts and accessories as needed while ensuring quality standards are met.
• Keep the parts area clean, organized, and well-stocked.

Operations Support

• Support the Parts Manager with daily department operations.
• Ensure all parts are specified correctly and supplied on time to meet customer needs.
• Handle orders efficiently, ensuring accuracy and prompt delivery.

Larson Automotive Benefits

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits.

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee. Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.

We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.

Hourly and Salary employees will receive 6 paid holidays each year.

We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.

We offer a vehicle purchasing programs for all the vehicle brands we offer. All you need to do is contact the GM of that dealership to see what options they currently have available.

• Parts experience a plus
• Ability to lift and move heavy objects up to 50 pounds.
• Retail experience
• Proficient with computers and inventory management software
• Excellent customer service and communication skills
• Ability to lift and move heavy objects up to 50 pounds.
• Current and valid Driver License

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.