Automotive Service Advisor - Cadillac

Location: Fife, WA
Job Type: Full-Time
Reports To: Service Manager
Salary: $62,000 - $70,000/year

• Commission Structure:
  • 4.75% of RO parts and labor sales for CSI below zone.
  • 5.25% for CSI above zone.
  • 5.5% for CSI in the top 10% of the zone.

Join Our Team at Larson Cadillac!

Larson Cadillac is growing, and we’re looking for a driven, customer-focused Service Advisor to join our luxury service team. If you're passionate about cars—especially premium vehicles—and take pride in delivering outstanding service, this is your opportunity to build a rewarding career with a respected name in the industry. We offer competitive pay, flexible hours, and a clear path for advancement.

Why You’ll Love Working with Us:

• Career Growth: Opportunities for promotion to roles like Service Drive Manager.
• Training & Support: Hands-on training and continuous development to help you succeed.
• Team Environment: Work with a professional, supportive team focused on exceptional customer care and the Cadillac standard of excellence.

What We’re Looking For:

• Customer-Focused: You enjoy helping people and delivering five-star service.
• Tech-Savvy: Comfortable using technology and learning new tools and systems.
• Energetic & Detail-Oriented: You approach tasks with enthusiasm and precision.
• Growth-Oriented: Motivated to advance your skills and grow in a fast-paced environment

Whether you’re an experienced Service Advisor or just getting started, this is an exciting chance to develop your career with a premier luxury brand.

Key Responsibilities:

• Customer Engagement: Schedule appointments, gather customer and vehicle information, and document vehicle concerns on repair orders.
• Estimates & Updates: Provide accurate estimates for parts and labor, and keep clients informed throughout the service process.
• Process Management: Track special orders, follow up on parts, and ensure warranty documentation is submitted correctly.
• Customer Satisfaction: Deliver top-tier service with clear, proactive communication and attention to detail.

What We Offer:

• Prestigious Brand: Be part of the Cadillac legacy and serve a loyal customer base.
• Ongoing Training: Stay ahead with continuous education and brand certification opportunities.
• Competitive Compensation: Rewarding pay structure with opportunities to earn more.
• Career Advancement: Clear paths to grow within the service department and beyond.

Larson Automotive Benefits:

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employees must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits.

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee. Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.

We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.

Hourly and Salary employees will receive 6 paid holidays each year.

We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.

We offer a vehicle purchasing programs for all the vehicle brands we offer. All you need to do is contact the GM of that dealership to see what options they currently have available.

• Provide above average Customer Service.
• Automotive dealership experience preferred, but not necessary.
• Ability to properly handle potentially stressful situations.
• Friendly, courteous, professional with a "team player" attitude.
• Self-motivated to work independently as well as part of a team.
• Ability to take direction well.
• Clear and concise communication skills
• Highly organized

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.