Sales Support Specialist

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

As the Sales Support Specialist, you’ll have the opportunity to provide superior service to the wholesale distribution sales team by serving as a point of contact and acting as a liaison for the Outdoors - Doors wholesale business units. You will assist the sales team with requests that will allow them the opportunity to gain additional selling time.

YOUR ROLE:

The bullet points below reflect roughly 80% of your job. We are a fast-paced company, you may be pulled in a variety of different directions with tasks added or changed.

• Perform sales related duties for the Doors Sales team by responding to inquiries including, but not limited to: order status, product information, claims/returns, order processing, account status, sales programs, pricing questions and quality issues.
• Engage with Sales to assess customer-related problems or issues and develop and implement the appropriate resolution.
• Work collaboratively with the outside sales force, sales administration and operations in the wholesale business channel to provide technical assistance with product specifications, catalog information, performance and building code information.
• Function as a liaison between sales and with all aspects of the customer supply chain including Category Management, Distribution, Pricing, Sales Administration and Field Sales.
• Work in concert with organizational subunits to understand concerns and communicate updates to the Sales team as necessary.
• Assist in developing Microsoft Word, Excel, PowerPoint and Business Communication documents.
• Assist in updating CRM (HubSpot).
• Generate sales reports as requested by sales team.
• Assist in annual district sales planning for up to 3 districts.
• Required to participate in sales training to gain a better understanding of sales processes.

KEY RESPONSIBILITIES:

• Reporting, utilizing Cognos reporting tools.
• Sell sheet generation.
• Troubleshoot technical requests related to Outdoors Doors products.
• Administrative pricing and reporting requests.
• Expedite product to ensure customer satisfaction.
• Assist in creating customer service tools to enhance department productivity.
• Quality issue communication to the sales team.
• Promotional display product entry requests.
• Establish and maintain relationships with the Wholesale Doors Sales teams as part of overall company strategy and objectives.
• Act as liaison with other departments within the organization to develop cohesive working relationships and facilitate information sharing.

BASIC QUALIFICATIONS:

• Strong desire and commitment to sales
• Excellent interpersonal skills
• Intermediate Excel skills
• Ability to interpret technical specifications
• Analytical skills and attention to detail
• Excellent oral and written communication skills
• Ability to work with a variety of personality types
• Problem anticipation and solving
• Planning and organizing
• Ability to work in fast paced environment

PREFERRED QUALIFICATIONS:

• E-21 or similar business system knowledge
• Associates Degree in Sales or Marketing
• Customer Service or Sales experience
• Distribution sales channel experience

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $34,000 USD - $48,4000X USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits , inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more.

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information.