What are the responsibilities and job description for the Collector position at Las Vegas Athletic Club?
Overview
We are seeking a detail-oriented and motivated Collector to join our team. The collector is responsible for resolving delinquency with health club memberships by making and receiving phone calls. In addition to making and receiving calls, this individual must provide a high level of customer service and must document accounts accordingly. The collector will secure payment and explain fees, consequences for failure to comply. Collector will also evaluate membership profile information for the purpose of negotiating payment of balance in full, settlement and or payment plan.
Duties and Responsibilities:
Evaluate a variety of membership situations and find solutions that fit both customer and company need.
Make outbound and receive inbound calls and consistently via predictive dialer system
Consistently and accurately document all information pertaining to member account.
Use basic/business math to solve problems
Speak clearly, and effectively: listen to, and understand, information and ideas as presented verbally
Read, interpret and apply rules, regulations, and policies and/or procedures
Ability to work in a fast paced, collaborative environment
Meet monthly individual goals as set by the Department Manager
Qualifications and Requirements:
- Must have a minimum of 1 year collection experience or 2 years customer service experience in a call center environment
- Excellent verbal, listening, and written communication skills required
- Dialer experience a plus
- Basic computer skills required: Outlook, Excel, and ability to type 40 WPM
- Process checks by phone and or ACH request accurately
- Detailed Oriented
- Able to maintain composure with difficult members
- Be comfortable being connected to headset majority of work shift
- Spanish speak a plus
- Ability to understand complicated delinquency situations
Join our team as a Collector where your skills will contribute significantly to our financial health while providing you with opportunities for professional growth.
Benefits include: medical/dental/vision/life/AFLAC/401k after a year and a free membership
Bilingual preferred
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15