What are the responsibilities and job description for the Assistant General Manager (Bojangles) position at Las Vegas Petroleum?
A Bojangles Assistant General Manager (AGM) plays a crucial role in supporting the daily operations of a Bojangles restaurant. The Assistant General Manager works under the General Manager's direction, assisting with managing the team, maintaining operational standards, and ensuring customer satisfaction. Below is a breakdown of the typical responsibilities and qualifications:
Key Responsibilities:
- Operations Management:
- Assist the General Manager in overseeing the daily operations of the restaurant.
- Ensure all processes are in place to provide high-quality food and excellent customer service.
- Monitor product quality, inventory, and cleanliness of the restaurant.
- Help with ensuring food safety and compliance with health regulations.
- Team Leadership:
- Supervise and train team members to ensure they perform tasks correctly and provide excellent service.
- Support staff in achieving productivity goals and maintaining a positive working environment.
- Handle scheduling and timekeeping to ensure the restaurant operates efficiently.
- Motivate and inspire employees to create a high-energy, team-oriented culture.
- Customer Service:
- Monitor and address customer complaints or concerns, ensuring swift and satisfactory resolutions.
- Ensure a welcoming atmosphere for guests, maintaining high levels of customer satisfaction.
- Lead by example in delivering exceptional customer service.
- Financial Accountability:
- Assist in controlling costs and maximizing profitability by monitoring sales and expenses.
- Help with the management of labor costs, inventory, and food costs.
- Assist in cash handling and ensure accurate cash deposits.
- Health & Safety Compliance:
- Ensure compliance with food safety regulations, including proper handling, storage, and sanitation.
- Enforce workplace safety standards to reduce accidents and maintain a safe environment for both employees and customers.
- Administrative Duties:
- Assist the General Manager with administrative tasks such as payroll, inventory tracking, and ordering supplies.
- Help in preparing reports related to daily performance, sales, and other key metrics.
Qualifications:
- Experience:
- Previous restaurant or management experience, typically 1-3 years, is preferred.
- Experience in leadership or supervisory roles is a plus.
- Skills:
- Strong interpersonal and communication skills.
- Ability to lead, motivate, and develop a team.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong organizational and time-management skills.
- Education:
- A high school diploma or equivalent is required.
- College degree or relevant coursework may be preferred.
- Physical Requirements:
- Ability to stand for long periods, lift items up to 50 lbs, and work in a fast-paced environment.
- Other Requirements:
- Availability to work a flexible schedule, including nights, weekends, and holidays.
Career Growth:
An Assistant General Manager at Bojangles has the potential for advancement into the General Manager position or other roles within the company's management structure.
This role requires a high level of organization, leadership, and commitment to customer service to maintain the success and efficiency of the restaurant.
