Dunkin Donuts (Assistant Manager)

Job Overview:

The Assistant Manager at Dunkin' Donuts is responsible for overseeing daily operations, managing staff, ensuring excellent customer service, maintaining quality standards, and achieving sales goals. This role involves leadership, training, and maintaining operational efficiency to ensure the smooth running of the restaurant while upholding Dunkin's brand and values.

Key Responsibilities:

1. Staff Management & Leadership:

• Supervise and manage the team during shifts, ensuring tasks are completed in a timely and efficient manner.
• Provide coaching, training, and development to team members to ensure optimal performance and customer satisfaction.
• Handle scheduling, ensuring adequate staffing levels during peak and off-peak hours.
• Assist with hiring and onboarding new team members.
• Promote a positive work environment and foster teamwork and motivation among staff.

2. Customer Service:

• Ensure high standards of customer service by leading by example and addressing any customer complaints or concerns.
• Monitor customer interactions to ensure quick, friendly, and accurate service at all times.
• Ensure customer orders are processed accurately and efficiently.
• Resolve customer service issues professionally, escalating to the Restaurant Manager when necessary.

3. Operational Management:

• Assist in overseeing day-to-day operations to ensure smooth and efficient service.
• Ensure the restaurant is properly stocked with ingredients and supplies, assisting with inventory management as needed.
• Ensure adherence to Dunkin' Donuts' quality standards, including food preparation, product presentation, and cleanliness.
• Help with the management of food safety and sanitation practices to comply with health and safety regulations.

4. Financial & Administrative Duties:

• Assist in managing the store’s financial performance, including meeting sales goals and controlling costs.
• Monitor labor and food costs, adjusting staffing or supply levels as needed to improve profitability.
• Handle cash management duties, including preparing daily deposits, handling register transactions, and ensuring accuracy in financial reporting.
• Help prepare and review operational reports, including sales, inventory, and labor hours.

5. Health, Safety & Compliance:

• Ensure compliance with all local, state, and federal health regulations, including food safety and employee health standards.
• Oversee restaurant cleanliness, making sure all work areas, equipment, and dining areas meet health and sanitation standards.
• Conduct safety checks and ensure proper use of kitchen equipment.

6. Team Development & Training:

• Train and develop new team members to ensure they understand their roles and Dunkin's high standards of service.
• Help evaluate staff performance and provide constructive feedback for continuous improvement.
• Provide leadership and direction during shifts, ensuring employees are motivated and working efficiently.

7. Assist with Opening/Closing:

• Help manage opening and closing procedures, ensuring the restaurant is ready for the day’s service and secured at the end of the day.
• Ensure that all cleaning and maintenance tasks are completed during opening/closing shifts.

Qualifications:

• Experience:
• 1-2 years of experience in the food service industry, with at least 1 year in a supervisory or management position.
• Previous experience in a quick-service restaurant (QSR) environment is preferred.
• Skills:
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Ability to manage cash, inventory, and other operational tasks.
• Knowledge of food safety standards and sanitation practices.
• Education:
• High school diploma or equivalent required; a degree in hospitality or business is a plus.
• Physical Requirements:
• Ability to stand for extended periods and perform physical tasks.
• Ability to lift up to 50 pounds.
• Ability to work in a fast-paced, high-energy environment.