What are the responsibilities and job description for the General Manager (Miss J's Cafe) position at Las Vegas Petroleum?
Job Summary:
The General Manager (GM) is responsible for overseeing all operations of Miss J's Cafe, ensuring exceptional service quality, and managing the day-to-day activities of the cafe. This role includes managing staff, maintaining inventory, ensuring customer satisfaction, and ensuring the cafe meets all health, safety, and regulatory standards.
Key Responsibilities:- Operations Management:
- Oversee the day-to-day operations of the cafe, including opening and closing procedures.
- Ensure that food and beverage quality meets Miss J's standards.
- Maintain a clean, organized, and welcoming environment for both guests and staff.
- Monitor financial performance, track sales, and manage budgeting and cost control to ensure profitability.
- Staff Management:
- Recruit, train, and supervise cafe staff, including baristas, servers, and kitchen personnel.
- Set work schedules, manage labor costs, and ensure proper staffing levels during peak times.
- Foster a positive work environment, encouraging teamwork, and maintaining high employee morale.
- Customer Service:
- Ensure exceptional customer service by addressing any customer concerns or complaints quickly and professionally.
- Develop and implement strategies to increase customer satisfaction and retention.
- Actively promote and embody the cafe's brand values, ensuring a consistent experience for customers.
- Inventory and Supply Chain Management:
- Monitor inventory levels and reorder supplies as needed to avoid shortages or overstocking.
- Work with suppliers to ensure cost-effective purchasing and timely deliveries.
- Compliance and Safety:
- Ensure that all operations comply with health and safety regulations.
- Maintain cleanliness and sanitation standards in all areas of the cafe.
- Oversee daily cleaning, food safety practices, and other regulatory compliance matters.
- Marketing and Community Engagement:
- Work with the marketing team (if applicable) to develop promotional activities and local partnerships.
- Engage with customers through social media and in-person events to maintain a positive presence in the community.
- Proven experience in restaurant or cafe management (3 years preferred).
- Strong leadership, organizational, and communication skills.
- Knowledge of food safety standards and health regulations.
- Ability to manage and motivate a diverse team.
- Financial acumen, including budget management and cost control.
- Ability to handle stressful situations with a calm and positive demeanor.
- Experience with POS systems and other cafe management software.
- Knowledge of coffee preparation, specialty drinks, and cafe menu items.
- Bachelor’s degree in business management, hospitality, or a related field (preferred but not required).
- Must be able to stand for extended periods.
- Ability to lift up to 25 pounds.
- Comfortable working in a fast-paced, customer-focused environment.
