What are the responsibilities and job description for the Restaurant Operations Manager position at Las Vegas Petroleum?
Job Summary
The General Manager will oversee the overall management and operation of the restaurant, ensuring a high level of customer satisfaction and profitability.
Key Responsibilities
- Operations Management:
- Oversee all aspects of restaurant operations to ensure adherence to company policies and procedures.
- Maintain food quality, cleanliness, and customer service standards.
- Manage inventory, order supplies, and track food costs to minimize waste and ensure profitability.
- Ensure proper food preparation, storage, and handling practices to meet health and safety regulations.
- Staff Leadership and Development:
- Recruit, hire, train, and develop a strong, customer-focused team.
- Lead and motivate employees to ensure a positive, productive work environment.
- Provide ongoing training to ensure staff understand menu offerings, safety protocols, and customer service standards.
- Conduct regular performance reviews and address employee issues or concerns.
- Ensure proper scheduling to meet customer demand while controlling labor costs.
- Customer Service Excellence:
- Ensure high standards of customer service, addressing complaints and resolving issues professionally and timely.
- Create a welcoming and engaging environment for customers, enhancing their overall dining experience.
- Encourage repeat business by providing an outstanding, consistent customer experience.
- Financial Management:
- Monitor financials, including sales, labor costs, food costs, and operating expenses, to ensure profitability.
- Approve payroll and manage employee hours effectively to control labor costs.
- Develop and implement strategies to drive sales and meet financial targets.
- Ensure the restaurant stays within budget and achieves financial goals.
- Health, Safety, and Compliance:
- Maintain a clean and safe environment in compliance with local, state, and federal regulations.
- Ensure the restaurant meets health and safety standards, including food handling and sanitation practices.
- Train staff on food safety and health guidelines.
- Marketing and Promotions:
- Implement local marketing campaigns to increase brand awareness and drive traffic.
- Promote seasonal menu items and special offers to boost sales.
- Build relationships with local communities and businesses to increase customer loyalty.
- Administrative and Reporting:
- Prepare reports on sales, expenses, inventory, and employee performance.
- Maintain accurate records for scheduling, payroll, and financial documentation.
- Submit required reports and ensure compliance with company policies and legal requirements.
- Problem-Solving:
- Identify and address operational challenges, staffing issues, or customer service concerns quickly and effectively.
- Implement improvements in processes and procedures to increase efficiency, reduce costs, and enhance the customer experience.
