What are the responsibilities and job description for the Team Member (Sbarro) position at Las Vegas Petroleum?
Key Responsibilities:1. Customer Service:
- Greet customers in a friendly and welcoming manner when they enter the restaurant.
- Take customer orders accurately and efficiently, offering assistance in making menu choices when needed.
- Ensure that all food orders are served promptly and correctly, meeting Sbarro's quality standards.
- Address customer concerns and complaints in a calm, professional manner, ensuring they leave satisfied with their experience.
- Maintain a positive and helpful attitude at all times, providing excellent customer service during each interaction.
- Prepare and assemble food items according to Sbarro’s recipes and food safety standards.
- Cook pizzas, pasta, salads, and other menu items while ensuring food is presented according to company guidelines.
- Assist in maintaining food safety standards, ensuring food is stored properly and that kitchen equipment is used safely and efficiently.
- Help with restocking food items and ingredients, keeping the kitchen and dining areas fully stocked and organized.
- Keep the restaurant clean and organized, including dining areas, kitchen, and restrooms.
- Follow cleaning procedures to ensure that all areas meet Sbarro’s cleanliness standards.
- Clean workstations, dishes, and utensils as needed, maintaining a tidy and hygienic environment.
- Assist in removing trash and ensuring that the restaurant is ready for customers at all times.
- Work effectively as part of the restaurant team, ensuring that all tasks are completed in a timely and efficient manner.
- Support fellow team members when needed, especially during busy periods, ensuring smooth service and customer satisfaction.
- Communicate effectively with other team members to ensure orders are completed accurately and in a timely manner.
- Operate the cash register and process customer transactions accurately.
- Handle cash, credit card, and other forms of payment following company procedures.
- Ensure that registers are balanced at the end of your shift and that all transactions are processed correctly.
- Education: High school diploma or equivalent (preferred but not required).
- Experience: Previous experience in a customer service or food service role is a plus, but not required.
- Customer Service: Friendly, positive, and professional demeanor when interacting with customers.
- Teamwork: Ability to work well in a team environment, collaborating with others to achieve restaurant goals.
- Communication: Strong verbal communication skills for interacting with customers and colleagues.
- Attention to Detail: Ability to follow instructions and maintain high standards of quality in food preparation and customer service.
- Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays.
- Ability to stand and walk for extended periods during shifts.
- Ability to lift and carry items up to 50 pounds.
- Ability to work in a fast-paced environment and manage multiple tasks at once.
- Ability to work in varying kitchen temperatures, including hot ovens and prep areas.
