What are the responsibilities and job description for the Travel Center Operations Director position at Las Vegas Petroleum?
About Us:
Las Vegas Petroleum is a leading operator of travel centers, convenience stores, and quick-service restaurants across the country. We are dedicated to providing travelers with high-quality service, clean facilities, and a wide range of amenities to meet their needs on the road.Job Overview:
The Site General Manager will oversee all site functions, from vendor relationships and fuel management to team leadership and compliance with operational protocols. This role is crucial to upholding our brand standards and delivering an exceptional customer experience at our McComb, MS travel center locations. The ideal candidate has 3-5 years of experience managing travel center rest stops and a strong commitment to operational excellence.Key Responsibilities:
- Operations Management: Oversee day-to-day operations of the travel center, including fuel pumps, convenience store, quick-service restaurant (QSR), and other amenities. Ensure the facility is clean, safe, and fully operational to meet Las Vegas Petroleum and TA standards.
- Team Leadership & Development: Lead, train, and mentor a team of associates, assistant managers, and department leads. Ensure staff follow company protocols, deliver excellent customer service, and maintain a positive work environment.
- Customer Service Excellence: Ensure an outstanding experience for every customer, addressing inquiries, handling complaints, and maintaining a welcoming atmosphere.
- Vendor & Inventory Management: Manage vendor relationships and oversee ordering for both the convenience store and QSR, ensuring shelves are stocked and product quality meets standards. Conduct inventory audits and control costs.
- Fuel Management & Compliance: Oversee fuel inventory and manage fuel orders to maintain optimal levels. Ensure fuel pumps are clean, functional, and compliant with underground storage regulations.
- Safety & Compliance: Ensure compliance with all safety and environmental regulations, especially regarding underground storage, health and safety protocols, and emergency procedures.
- Financial Performance: Monitor site performance, analyze financial reports, and develop strategies to meet or exceed revenue and profitability targets.
Requirements:
- Experience: 3-5 years in a Site General Manager or similar role within a travel center, rest stop, or fuel service station.
- Leadership Skills: Proven ability to lead a team effectively, with a focus on customer service and operational efficiency.
- Industry Knowledge: Strong understanding of fuel management, inventory control, vendor relations, and QSR operations within a travel center environment.
- Compliance Expertise: Knowledge of underground storage regulations, environmental standards, and health and safety protocols.
- Communication Skills: Excellent verbal and written communication skills for managing a team, handling customer inquiries, and coordinating with vendors.
- Organizational Skills: Strong multitasking, organizational, and problem-solving abilities in a fast-paced environment.
Benefits:
- Competitive salary based on experience.
- Comprehensive health, dental, and vision benefits.
- Opportunities for career growth and development within an expanding company.
- 401K.
