What are the responsibilities and job description for the Call Center Agent position at LaSalle Network?
LaSalle Network is partnering with an innovative SaaS company to find top talent for their call center team. Located in the Loop of Chicago, this is an exciting opportunity to advance your career in a rapidly growing tech company, with hands-on training, clear career growth paths, and direct access to leadership for feedback and coaching. After four weeks of on-site training, this role becomes fully remote.
Our client is seeking a Call Center Agent to assist customers in navigating their software platform and services. This role requires someone who excels in a fast-paced, metrics-driven environment and will be rewarded for their efforts through performance-based growth opportunities and recognition.
Call Center Agent Responsibilities:
Thank you,
Jessica Black
Project Manager
LaSalle Network
Our client is seeking a Call Center Agent to assist customers in navigating their software platform and services. This role requires someone who excels in a fast-paced, metrics-driven environment and will be rewarded for their efforts through performance-based growth opportunities and recognition.
Call Center Agent Responsibilities:
- Assist customers with inquiries via inbound and outbound calls
- Guide users through troubleshooting steps, helping resolve account and software-related concerns
- Work with customers to answer questions, resolve concerns, and provide exceptional service
- Assist with account management, processing payments, and following up on pending issues
- Support various departments by handling overflow calls and addressing customer escalations
- Manage email correspondence to ensure customer satisfaction and timely resolutions
- 2 years of call center experience required
- Strong communication and problem-solving skills
- Ability to thrive in a fast-paced, metrics-driven environment
- Comfortable navigating multiple systems and software platforms
Thank you,
Jessica Black
Project Manager
LaSalle Network
