Customer Experience Specialist

Are you a call center professional with experience in financial services and quality assurance (QA) standards? Our client, a fast-growing financial services startup, is looking for a Customer Experience Specialist to join their dynamic team in Chicago.

As a Customer Experience Specialist, you will be the voice of the company, ensuring every customer interaction is seamless, professional, and solutions driven. This is an exciting opportunity to work with an innovative financial brand that values expertise, customer care, and career growth.

Customer Experience Specialist Responsibilities:

• Handle inbound and outbound calls, providing high-quality customer service
• Assist with account inquiries, transactions, and financial troubleshooting
• Maintain and exceed QA and compliance standards
• Document customer interactions and escalate complex cases as needed
• Collaborate in a fast-paced, team-oriented environment
  
  

Customer Experience Specialist Requirements:

• At least two years of call center experience, with a track record of meeting QA standards
• Background in financial services, including banking, fintech, or related industries
• Strong verbal and written communication skills
• Ability to navigate multiple systems and processes efficiently
• Customer-focused mindset with problem-solving abilities
  
  

Customer Experience Specialist Benefits:

• Competitive pay with performance incentives
• Hybrid work model with both in-office and remote flexibility
• Career growth opportunities within an expanding financial services firm
• Collaborative and fast-paced startup environment
• Comprehensive benefits package, including health coverage, 401k, and paid time off
  
  

If you're passionate about delivering top-tier customer experiences and thrive in a dynamic, growth-oriented environment, we want to hear from you! Apply today and take the next step in your career with this exciting opportunity.

Thank you,

Blake Vogelhuber

Unit Manager – Office Services

LaSalle Network