What are the responsibilities and job description for the Facilities Operations Specialist position at LaSalle Network?
Job Description
This role is ideal for a customer-focused professional with experience in facilities coordination, work order management, and contractor communication.
- Serve as the primary point of contact between customers and contractors, ensuring high levels of customer satisfaction
- Provide real-time updates to clients on work order status, schedules, and completion details
The position operates in a fast-paced call center environment, requiring strong problem-solving skills and the ability to manage customer expectations effectively.
Responsibilities:
- Handle customer inquiries, escalations, and service issues with professionalism and urgency
- Receive and process work requests related to handyman, electrical, plumbing, HVAC, and auto paint booth maintenance services
- Assign jobs to approved contractors, ensuring alignment with client service level agreements (SLAs)
Requirements:
- 2 years of experience as a Facilities Coordinator, Customer Service Representative, or similar role in a call center or facilities setting
- Strong customer service skills with the ability to communicate professionally and manage client expectations
- Knowledge of basic facilities repairs (plumbing, electrical, HVAC) is a plus
