Level II Desktop Support Analyst

LaSalle Network is currently partnering with a client, a global logistics company that provides transportation and supply chain solutions, that is seeking a Level II Desktop Support Analyst to join their team. This is a contract position based in Belleville, MI.

Level II Desktop Support Analyst Responsibilities:

• Provide end-user advocacy; must take ownership of the end-user experience (EUX)
• Serve as a level 2 escalation point of contact for the Service Desk
• Possess a knack for process improvement
• Handle multiple project priorities in a fast-paced environment
• Possess excellent facilitation and communication skills
• Possess the ability to develop alternative solutions in the absence of more desirable options
• Assist with Imaging, distributing and collecting user equipment
• Assist with administration of Microsoft Endpoint Manager (Intune)
• Assist with management of Azure Active Directory Users, Groups and Computers
• Provide feedback from end-users regarding EUX improvement opportunities
• Develop skills for PowerShell and CMD scripting to reliably automate repetitive administration functions
• Develop documentation and job aids such as knowledge base articles (KBA) for ongoing support and knowledge transfer
• Answering escalation calls during and after working hours

Level II Desktop Support Analyst Requirements:

• 1 year of experience supporting Windows in a large organization
• At least 1 year of experience supporting desktop/laptop hardware and application control/governance.
• 1 year of experience supporting Azure Active Directory.
• 1 year of experience supporting an enterprise print management environment.
• Moderate to advanced understanding of operating systems, network/system architecture, protocols, and enterprise services

If you have the experience listed above, possess a great attitude and are looking for an opportunity with an established employer, this is the role for you! If you are interested in learning more, please apply today.

Thank you,

Mike McGlauchlin
Senior Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf

LNPW