Patient Services Representative

We are seeking a compassionate and detail-oriented Patient Service Representative to join our team. In this role, you will be the first point of contact for patients, ensuring a welcoming and efficient experience. Your responsibilities will include scheduling appointments, managing patient inquiries, and maintaining accurate records while upholding the highest standards of customer service.

Patient Service Representative Responsibilities:

• Greet and assist patients, visitors, and staff with professionalism and empathy
• Schedule and confirm appointments, ensuring optimal use of provider schedules
• Manage patient check-ins and check-outs, including collecting co-pays and verifying insurance information
• Respond promptly to patient inquiries via phone, email, or in-person interactions
• Maintain accurate and confidential patient records in compliance with HIPAA regulations
• Coordinate with clinical staff to ensure smooth patient flow and effective communication
• Handle billing and payment processes, providing clear explanations to patients as needed
• Address and resolve patient concerns or escalate to appropriate departments when necessary

Patient Service Representative Requirements:

• High school diploma or equivalent required; associate's degree or higher preferred
• Previous experience in a healthcare or customer service role is a plus
• Proficiency in using electronic health record (EHR) systems and basic office software
• Strong communication and interpersonal skills with a focus on empathy and patience
• Excellent organizational skills and attention to detail
• Ability to handle sensitive information with confidentiality and professionalism

If you are interested in expanding your career within the healthcare industry, we invite you to apply today!

Thank you,

Madison Jones
Sr. Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf

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