What are the responsibilities and job description for the Service Desk Specialist position at LaSalle Network?
LaSalle is partnering with a company in Construction that is looking for a Service Desk Specialist to join their organization. The ideal candidate would be comfortable to commute to these zip codes: 77048, 77041
We are seeking a skilled and customer-focused Tier 2 Service Desk Specialist to join our dynamic IT support team. The ideal candidate will have strong technical expertise in Active Directory, Microsoft Azure, Office 365 (O365), and ServiceNow, as well as experience providing white glove support to C-level executives and high-profile users. This role requires a mix of technical proficiency and polished interpersonal communication skills to deliver exceptional service in a fast-paced environment.
Tier 2 Service Desk Specialist Responsibilities:
Thank you,
India Spencer
Sr. Technical Recruiter
LaSalle Network
We are seeking a skilled and customer-focused Tier 2 Service Desk Specialist to join our dynamic IT support team. The ideal candidate will have strong technical expertise in Active Directory, Microsoft Azure, Office 365 (O365), and ServiceNow, as well as experience providing white glove support to C-level executives and high-profile users. This role requires a mix of technical proficiency and polished interpersonal communication skills to deliver exceptional service in a fast-paced environment.
Tier 2 Service Desk Specialist Responsibilities:
- Provide Tier 2 technical support for escalated incidents and service requests related to Windows environments, Active Directory, Azure AD, Office 365, and other core business applications
- Use ServiceNow for incident tracking, documentation, and change management
- Deliver white glove support for executive leadership and VIP users, ensuring timely and personalized service
- Troubleshoot and resolve issues related to user authentication, access permissions, mobile devices, conferencing tools, and endpoint performance
- Collaborate with Tier 1 and Tier 3 teams to ensure proper escalation and knowledge transfer
- Assist with onboarding/offboarding processes including account setup, access provisioning, and hardware configuration
- Contribute to documentation, FAQs, and internal knowledge base articles
- Monitor system performance and user feedback to identify areas for service improvement
- 3–5 years of IT support experience in a Tier 2 or higher role
- Hands-on experience with:
- Active Directory (user/group management, GPOs)
- Azure AD (synchronization, identity management)
- Office 365 (Exchange Online, Teams, SharePoint)
- ServiceNow (incident, request, and change management modules)
- Proven experience providing VIP/Executive-level IT support with discretion and professionalism
- Strong troubleshooting skills for Windows 10/11, Microsoft 365 apps, and remote support tools
- Excellent written and verbal communication skills
- Ability to prioritize tasks and work under pressure with minimal supervision
- Relevant certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Certified: Modern Desktop Administrator Associate, ITIL v4)
- Experience supporting hybrid cloud environments
- Familiarity with SCCM, Intune, or similar endpoint management tools
Thank you,
India Spencer
Sr. Technical Recruiter
LaSalle Network
