What are the responsibilities and job description for the Troubleshooting Customer Service Representative position at LaSalle Network?
Are you a problem-solver with a knack for providing top-notch customer service? Our client is seeking a Troubleshooting Customer Service Representative to join our team in Buffalo Grove. This in-office role is perfect for someone who thrives on resolving customer concerns, processing orders, and delivering exceptional support.
Troubleshooting Customer Service Representative Responsibilities:
- Serve as the first point of contact for customer inquiries via phone and email
- Troubleshoot and resolve product or service issues by identifying the root cause and providing effective solutions
- Process customer orders accurately and efficiently using ERP systems such as NetSuite or Oracle
- Manage order status, updates, and follow-ups to ensure timely delivery and customer satisfaction
- Collaborate with internal teams to address and resolve complex customer concerns or order discrepancies
- Maintain accurate and detailed records of customer interactions, resolutions, and order processing
- Proactively follow up with customers to ensure satisfaction and resolution of issues
- Provide product or service information and educate customers about best practices
- Identify opportunities for process improvement and communicate customer feedback to management
Troubleshooting Customer Service Representative Requirements:
- 3 years in Customer Service
- 3 years of troubleshooting experience
- Experience with order processing and managing customer accounts
- Proficiency in ERP systems such as NetSuite, Oracle, or similar platforms is required
- Strong problem-solving and analytical abilities
- Excellent communication skills, both verbal and written
- Ability to multitask and remain calm and professional under pressure
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- High school diploma or equivalent required; Bachelor's degree preferred
If you are passionate about delivering excellent customer service, enjoy solving problems, and have experience with ERP systems and order processing, we'd love to hear from you!
Thank you,
Ashly Wheatland
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
Salary : $55,000
