What are the responsibilities and job description for the Call Center/Front Desk SPANISH (9-5) position at LaSante Health Center?
Hours: 9-5
Medical Front Desk/Call Center
LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.
Responsibilities:
- Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
- Record information accurately into ECW
- Provide assistance and information to enhance patient experience.
- Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
- Assist with additional tasks and projects as directed by supervisor.
Qualifications:
- Verbal communication skills
- Customer service experience
- Active listening skills
- Computer literate
