Patient Counselor

Laser Eye Center

FULL ― TIME PATIENT COUNSELOR

As SoCal’s original Laser Eye Center™, we have grown to become the most trusted name in refractive and cataract surgery, having trained some of the region’s most renowned doctors along the way. We are proud to have accomplished over 200,000 successful procedures, building a lasting community of friends with good vision.

ROLE OVERVIEW

We are seeking a full-time patient navigation counselor to deliver the full range of services to patients in order to deliver a successful Lasik experience. Counselors may be involved in direct patient care, medical records management or recovery support. Responsibilities include obtaining all pertinent patient intake information, as well as maintaining all medical records necessary for completion of successful medical procedure. The counselor will also maintain the medical space, coordinate with doctors as well as maintain communication with immediate supervisor at all times.

It is of the upmost importance that the counselor respects patient privacy and adheres to respective regulations.

DAILY TASKS

• Obtain chief complaint and last visit information
• Obtain Visual Acuity as well as auto refraction, topography and orbscan
• Consult with patients to inform them about the treatment/procedure
• Perform upkeep of exam rooms to ensure they are neat and clean in appearance
• Input initial patient data from consultation in the computer
• Liaise with patients including returning calls, proactively following up with no show or cancelled surgery for rescheduling, or attending to will call backs to try and schedule surgery
• Work in conjunction with on-site doctors on matters related to patient care
• Able to revise/rotate patient schedule in the case of unpredictable staffing shortage
• Complete all previously requested documents and submit accordingly
• Support with any reports and reporting
• Maintain open communication with immediate supervisor at all times
• Provide excellent customer service at all times

QUALIFICATIONS

• Team player, able to handle multiple tasks under challenging deadlines while maintaining quality and accuracy
• Willing to travel to company locations, as required
• Strong work ethic including setting and achieving goals; Able to work under pressure
• Excellent written and oral communication skills in English and Spanish
• Dependable multi-tasker, able to contribute in across a wide range of tasks in a fast-paced environment with consistency and follow through
• Positive attitude supporting an open professional environment
• Professional and respectful in treatment of patients and coworkers
• Ability to operate office equipment
• Exceptional customer service skills

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental Pay:

• Commission pay

Experience:

• Ophthalmology: 1 year (Required)

Language:

• Spanish (Required)

Willingness to travel:

• 25% (Required)

Work Location: Multiple locations

Salary : $18 - $24