Laser Field Service Engineer

Job Title: Laser Field Service Engineer

Location: Portland OR and PNW

Job Summary:
A LaserAway Laser Engineer will be responsible for all the laser maintenance, safety, and team communication that ultimately supports all clinic operations. Continuous assessments and improvements allow our team to remain efficient and effective at LaserAway.

What You’ll Do:

• Oversee all laser maintenance within the assigned region

• Monitor ticket system, communication platforms, and emails for prompt responses

• Ticket response critical to operational readiness

• Ability to exceed expectations and aid in improving overall operations

• Efficiently assess and apply critical thinking to multiple issues

• Contribute to the support system and demeanor for our clinic teams

• Professionally address non-work related topics with the team

• Prepare Weekly Reports to discuss overall equipment status and needed updates

• Contribute to a high morale and stress-free environment

• Ensure availability for the team to communicate during all operating hours

• Communicate any support needed in advance and professionally

• Escalate any issues or concerns through the proper leadership channels

• Coordinate with the medical team to assist in additional equipment training

• Maintain company vehicle in good standing and maintenance

• Maintain a valid form of identification and clean driving record throughout employment

Essential Job Duties/Responsibilities:

• Maintain a minimum of 100 total medical devices spanning a minimum of 8 locations

• Self-sufficient and creating a work schedule

• Excellent prioritization skills

• Apply attention to detail to all maintenance processes

• Coordinate with 3rd party support and facilitate issues/replacement parts, efficient communication with clinic and management team

• Absorb and continuously learn all maintenance procedures

  • Nomenclature of Parts

  • Part functions and interconnections

  • Fault isolation of electrical components

  • Optic Alignments

  • Energy Software Calibrations

  • Disassembly and reassembly of sub-components

  • Minor wire splicing, harness repair, and soldering

• Schedule and perform routine maintenance on equipment and respond to on-call laser issues

• Ability to reinspect and quality check all individual processes

• Ability to request assistance with consideration of business needs

• Ability to invest time into advancing and seeking more knowledge

• Ability to manage stress and multiple issues efficiently

• Time Management- Punctual with meetings, reports, service call submissions

• Ability to effectively communicate with co-workers and management

• Ability to communicate with proper etiquette

• Communicate effectively to all teams, including down equipment or estimated times of repair

• Maintain and account for all parts and tools inventory

• Ability to adjust PM schedule given other urgent tasks

• Ability to return damaged/repair parts and manage logistics effectively

• Ability to professionally address recommendations

• Ability to multitask while maintaining operational readiness

• Flexible with the on-call schedule and the ability to adjust per the needs of the operation

• Proficient computer skills including the use of Google or Microsoft spreadsheets and ticketing systems

• Team player and takes the initiative to become self-dependent

• Capacity to oversee 8 local and out-of-state clinics

• Ability to assist other departments such as IT or Facilities departments

Physical Requirements/Working Conditions:

• Ability to work before, during, and after business hours, including weekends

• Conduct video meetings with a professional appearance

• Ability to organize work vehicle, tools, and parts inventory

• Ability to maneuver or climb an 8ft ladder

• Ability to stand for periods exceeding up to 4 hours

• Ability to drive up to 8 hours per day

• Ability to roll or carry tool bag to and from each clinic

• Ability to transport equipment up to 250lbs from location to location

• Ability to load and unload equipment in a company vehicle with a ramp inclined at 25 degrees

• Flexible to travel to local regions or out-of-state locations

• Support other Laser Engineers during time off, emergencies, or as requested by management

• Ability to travel out of the region for up to 5 days at a time

• Must be able to lift 50 pounds for short periods of time

Minimum Qualifications:

• Proficiency with repair tools and techniques

• Excellent time management, organization, and prioritization abilities

• Maintain ongoing communication with the regional and clinic team

• Knowledge of Electrical Safety and Theory

• Strong drive to complete tasks timely

• Maintain a clean driving record and valid identification

• Critical Thinking skills

• Punctual and accurate reporting

• Excellent verbal and written communication skills

• Strong analytical and problem-solving skills.

• Strong supervisory and leadership skills.

• Ability to prioritize tasks and delegate them when appropriate

• Preferred Education, bachelor's degree in the following fields

  • Biomedical Engineering

  • Project Management

  • Electrical Engineer

  • Any engineering

  • Electrician

  • HVAC

• 4 years of related experience is required at minimum

Incentives and Benefits:

LaserAway offers a generous pay structure with additional earning potential through performance reviews. Other benefits include (but are not limited to):

· Healthcare benefits

· Dental, Vision, and 401(k)

· Vacation

· Generous employee discounts

· Cell Phone Allowance

Salary: 90k

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.

Disclaimer:

This job description is not exhaustive and may be updated at any time. LaserAway is an Equal Opportunity Employer and will provide reasonable accommodations for employees with disabilities to perform essential functions, barring undue hardship. Duties may be reassigned as needed.