What are the responsibilities and job description for the Client Success Manager position at LASHBACK?
Our Benefits
Live Your Best Life with PerformLine
Medical, Dental, Vision Insurance
PerformLine covers a significant portion of the premium cost for employees and their dependents. We use nationwide carriers with the largest networks and offer multiple medical plans to choose from.
401k
PerformLine offers a 401k plan with a company match up to 4%.
Life Insurance, Long Term Disability Insurance
We’ve got you covered – these plans are offered free! Life Insurance plan amount is $50,000 (anything higher has tax implications for employees).
Vacation, Sick, Holiday
PerformLine offers vacation time upfront annually (no slow accruals here!) Annual Vacation amounts grow over time from 15 days to 25 days. On top of that, everyone receives 5 sick days and 10 holidays a year.
Hybrid Work, Remote Work
For HQ based roles, PerformLine has adopted a hybrid office schedule where employees have the opportunity to request additional work from home days as needed. PerformLine also offers fully remote roles throughout the United States. These roles have the opportunity to travel into the headquarters as needed.
Flex Start Time
To service enterprise clients with interdepartmental collaboration, we need to be online together and during normal work hours. We begin our days between 8:00am – 10:00am (your choice!) while ensuring all are available for a 9 hour work day.
Flexible Spending Account
Put money away pre-tax to spend on anticipated medical and dependent care expenses.
Paid Family Leave
New parent? Enjoy 8 weeks of fully paid family leave plus an additional 4 weeks of time off.
Client Success Manager
Hybrid (Morristown, NJ) OR Remote (US)
ABOUT PERFORMLINE
PerformLine is a category-leading SaaS company that empowers leads with end-to-end marketing compliance technology, from automated review of documents to discovery and live monitoring across consumer-facing channels including the web, calls, messaging, emails, and social media. PerformLine powers compliance at some of the world’s largest companies by proactively finding and remediating potential regulatory risks while scaling coverage and gaining efficiencies through automation.
Come as you are. We are an equal opportunity workplace celebrating diversity and committed to creating an inclusive and equitable experience for all.
MISSION
Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel.
TL;DR
PerformLine is looking for a Client Success Manager to join the Enterprise team. After you’re fully ramped up, you can expect to manage the ins and outs of a client book of business. Think status calls, to QBRs, renewals and more.
WHAT YOU’LL DO
Own
- Be the voice of the client
- Address program questions and respond to product and feature change requests
- Provide support and training of our PerformLine platform
- Schedule, estimate, and provide status reports
- Manage a full book of business (~15-20 accounts)
Engage
- Develop a fast rapport with customers to set clear expectations and maintain customer satisfaction and engagement
- Maintain regular interactions with customers via phone, email, and often in person
- Run Quarterly Business Reviews (QBR’s) with assigned accounts
Retain
- Analyze program performance metrics and make optimization recommendations to ensure compliance management objectives are met
- Review assets across all PerformLine channels to ensure appropriate rule creation, application and scoring
- Proactive outreach to customers to ensure programs are running properly on an ongoing basis
Grow
- Identify, work, and close up-sell and cross-sell opportunities
- Successfully forecast and manage renewals
WHO YOU ARE
- Client-focused mindset with some sales experience
- Some understanding of SaaS account management strategies
- Hands-on experience with client interaction in a B2B space
- Confident in ability to learn new technologies quickly and completely
- Organized, detail-oriented, and an expert at multitasking
- Energetic, engaging personality
- Self-motivated team player who is comfortable in a fast-paced environment
- Positive can-do attitude with the ability to thrive amidst ambiguity as needed
- Default to thoughtful, humble, empathetic, respectful, and calm communication
This is only intended to be advertised in areas where it complies to state and local law
PerformLine participates in E-Verify
Salary : $50,000