What are the responsibilities and job description for the Customer Service Order Management Lead position at Last Bottle Wines?
Customer Service Order Management Lead
Join Our Team at Last Bottle Inc.!
At Last Bottle Inc., we take pride in delivering high-quality wine to our customers with efficiency and precision. As a Customer Service Order Management Lead, you will play a crucial role in ensuring smooth and timely order batches, managing customer notes/requests, and working with management on prioritization/delegation of printed order batches.
Key Responsibilities:
- Oversee all batch exports for the Last Bottle team
- Work with management to prioritize and delegate batch prints and order note tasks
- Ensure customer notes are handled quickly and accurately
- Check tubs and transfer to warehouse as batches are completed
- Monitor/handle ACP exceptions
- Serve as a backup lead within the department or other areas as needed
- Receive and enter ACP returns/damages to main sheet
- Help with entering WC returns to sheet as needed/requested by manager
- Monitor customer service reps’ accuracy and productivity
- Identify and report team concerns to management
- Work overtime as required to meet business needs, including weekends
Essential Customer Service Functions:
- Respond to customer service emails promptly and courteously. (POSITION INVOLVES HEAVY EMAIL CORRESPONDENCE)
- Handle the export and printing of wine orders.
- Collaborate closely with our warehouse and shipping partners to guarantee a smooth ordering and delivery process for our customers.
- Manage all facets of exceptional customer service. (ABILITY TO MULTI-TASK IS REQUIRED).
Qualifications & Requirements:
- Available to work in an office setting from Monday to Friday, 8 AM to 5 PM, in American Canyon, CA.
- Possesses excellent typing abilities and fundamental PC/Microsoft Office skills.
- Highly organized with exceptional attention to detail.
- Exhibits excellent critical thinking capabilities.
- Demonstrates a proactive work ethic.
- Capable of following instructions and assimilating information effectively.
- Can lift up to 40 lbs.
- Proficient in collaborating closely with diverse personalities.
- Experience with various shipping services (FedEx, UPS, GLS, etc.) is advantageous, although training is available.
At Last Bottle Inc., we value teamwork, efficiency, and a commitment to excellence in every aspect of our operations. If you're ready to take the next step in your customer service career, apply today!
Salary : $26 - $30
