Wine Sales Specialist

First Bottle Wines

Wine Sales Specialist

Digital Beverage Group: First Bottle, Last Bottle, Last Bubbles, Invino

Opportunity
Are you passionate about wine? Do you enjoy helping customers solve problems and find the answers they seek? Do you have a professional demeanor and the ability to stay calm under any circumstances? If the answer is yes, we have an opportunity for you! First Bottle and Invino are part of a larger organization named Digital Beverage Group. Our company embraces and is committed to equality, inclusiveness, and diversity in all aspects. We are seeking a full-time, motivated Wine Sales Specialist to join our team in American Canyon. This job is not about taking orders and reading scripts. We’re looking for someone who can engage with our customers, sell them new wines using phone and email, and working with multiple sales channels to create a white-glove service for our clients.

What You’ll Do

• Engage directly with customers through multiple channels (inbound & outbound phone calls and emails), who contact us on a variety of topics, ranging from helping them solve shipping issues, selling them new wines, looking for suggestions on wines, and placing orders.
• Diligently logging calls, emails, and entering information learned about the customer, into our CRM. 
• Research and problem-solve to determine the right solution, be proactive, and follow up to ensure customer satisfaction.
• Engage with customers on a regular basis to build great relationships that leave a lasting impression, and to help them curate their wine collections.
• Listen actively with patience, empathy, and kindness to customers and other members of the team alike.
• Display a willingness to learn new things. Give and get feedback in a dynamic open-minded work environment with room to grow.
• Work in our American Canyon office as part of the customer service team helping our customers with the pickup orders.
• Apply a high level of accuracy and attention to detail to all aspects of the job.
• Remain open for undertaking new tasks based on shifts in company objectives.

What You Need

• At least 2 (two) years customer service experience.
• At least 2 (two) years experience in the wine business. Phone sales experience is recommended.
• WSET or Sommelier training is recommended.
• CRM experience is recommended.
• A strong willingness to engage in outbound phone/email efforts in order to build great relationships with our customers, and to drive sales. 
• A solution-oriented approach to customer service that results in the best outcome for the customer and the company.
• Excellent communication skills (written, verbal and listening).
• The ability to multi-task, prioritize, and operate in a fast-paced environment.
• A high level of computer literacy for a variety of tasks, including proficiency in Microsoft Office products. Typing speed is crucial for success of position.
• The ability to adapt to the changing needs of the company as we grow and innovate.
• A professional demeanor and ability to communicate with our diverse customer base.
• An awareness of when to escalate issues to leadership or other team members always striving for the best possible customer experience.
• College degree preferred.
• Experience in luxury wine or hospitality customer service.
• The ability to lift, twist, turn and walk while carrying up to 50 pounds.

What you’ll get

• A competitive wage (DOE), medical, dental and vision benefits, 401k with company matching.
• Annual training allowance to advance your wine or business knowledge.
• Paid time off including a day off every year for your birthday.
• An incredible benefit to purchase wines at the company’s cost after receiving.
• The chance to be part of a dynamic team where you will be challenged and given the opportunity to thrive.

First Bottle Wines is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary : $60,000 - $70,000