What are the responsibilities and job description for the Admissions Specialist position at Last Resort Recovery?
SUMMARY
The Admissions Specialist is responsible for ensuring The Last Resort’s family of program’s admissions
process is as accessible, accommodang, and seamless as possible for clients, family members, referents,
and staff. We pride ourselves on expediency and efficiency, our philosophy is to always convey
understanding to the client and the family members. This role is remote, however, occasional travel to
campus for team building and on-site functions is required. Outstanding customer service and
telecommunications skills are essential in this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties may be assigned:
- Handle admissions calls in accordance with The Last Resort’s organizational policies and procedures.
- Act as a liaison between clients, families, referents, and staff to ensure the admissions process is
comfortable and seamless as possible for all pares involved - Answer “inquiry” phone calls during scheduled shift hours and be part of the admissions
on call rotation. - Work directly with referral sources.
- Protect patient confidentiality in accordance with HIPAA guidelines and standards.
- Perform all functions commonly associated with substance abuse admissions calls.
- Develop and execute a plan to develop working relationships with non-profits
- Service exisng referral sources and establishes new referrals by planning and organizing daily
work schedule to increase awareness and drive revenue in regional territory - Work cross-functionally with team members including other Executive Director, Director of Business Development, Billing/Finance, Clinical, and other internal support functions.
- Provide high quality resource support to staff and treatment team.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to navigate a computer and use basic software.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Have a neat and clean appearance.
