What are the responsibilities and job description for the Desktop Support engineer position at Last Word Consulting?
Job Details
Title: Desktop support engineer
Location: Clifton or Mahwah, NJ (Onsite)
Duration: 12 months
Note:
- Need to speak Spanish to people at the warehouse, should be strong in Mac and windows.
- Need to travel to other warehouse as well and travel allowance will be provided
Summary:
- Good communication skills
- Hands on 2-3 year experience on End User Workstations (Laptops, Desktops, Printers).
- Ability to solve complex hardware and software issues.
- Hands-on experience with Windows/Linux/Mac OS environments
- BSc in Computer Science or relevant field
Language Requirement
- English and Spanish
Responsibilities:
- Local service support for Windows & MAC - laptops, desktops, PCs, and etc.
- Onsite service for routine work performed on customer's computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.
- Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
- Onsite maintenance and support of customer's printers, which includes consumables replacement and troubleshooting for fixing print Issues
- Coordinate with Engineering team to ensure incidents are resolved according to service level targets
- Perform final checks prior to closing incidents:
- User confirmation that service has been restored
- User satisfaction survey
- Confirmation of correct incident categorization for Problem Management
- Confirmation of sufficient resolution detail for Problem Management
- Assessment of any required changes to Configuration Management System
- Update the Knowledge base
Thanks & Regards,
Shubham Kumar
Last Word Consulting Inc.
Direct: 1
Office: 1- Ext 418
Email:
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