Urgent Desktop Support Engineer in Clifton, NJ or Mahwah, NJ

Title: Desktop support engineer
Location: Clifton, NJ or Mahwah, NJ (Onsite)
Type: 2-3 months Contract to hire

Note:

• Need to speak Spanish to people at the warehouse, should be strong in Mac and windows.
• Need to travel to other warehouse as well and travel allowance will be provided

Summary:

• Good communication skills
• Hands on 2-3 year experience on End User Workstations (Laptops, Desktops, Printers).
• Ability to solve complex hardware and software issues.
• Hands-on experience with Windows/Linux/Mac OS environments
• BSc in Computer Science or relevant field

Language Requirement

• English and Spanish

Responsibilities:

• Local service support for Windows & MAC - laptops, desktops, PCs, and etc.
• Onsite service for routine work performed on customer's computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.
• Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
• Onsite maintenance and support of customer's printers, which includes consumables replacement and troubleshooting for fixing print Issues
• Coordinate with Engineering team to ensure incidents are resolved according to service level targets
• Perform final checks prior to closing incidents:
  • User confirmation that service has been restored
  • User satisfaction survey
  • Confirmation of correct incident categorization for Problem Management
  • Confirmation of sufficient resolution detail for Problem Management
  • Assessment of any required changes to Configuration Management System
  • Update the Knowledge base

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