Job Description
Job Description
About us :
Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100 million locks, we're continuing that vision to transform how people interact with spaces everywhere. With our newly established headquarters in St Louis we are continuing to unify access to spaces, services, and experiences that redefine the way we live, work, and connect. Latch is a part of DOOR with the mission to enhance the residential living experience with its DOOR app, which brings together products, services, technology, and community to reduce costs for building owners and deliver the living experience residents expect in today’s world. Built on the strong foundation Latch established with its access control and entry systems, the DOOR app combines the technology and unique data of each building to serve timely and relevant information to residents and property managers. From access control to monitoring for leaky toilets and checking the status of amenities and service providers, DOOR supports all the needs of residential living in one, easy-to-use app.
About the Role :
We are seeking a highly motivated and experienced Director of Rev Ops to join our growing team. In this critical role, you will be responsible for leading and optimizing all aspects of our revenue operations function.
Key Responsibilities :
Leadership and Strategy
- Drive the vision, strategy, and design of the GTM system across Marketing, Partnerships, Sales, Presales and Customer Experience.
- Collaborate with senior leadership to align RevOps strategies with overall business goals
- Be an extension of the Head of Revenue to drive strategy, planning, operations and drive overall GTM improvement in growth and efficiency.
Operational Excellence
Design and implement scalable, efficient processes and systems to enhance sales productivity and effectiveness across the organization.Optimization of the lead-to-cash process, ensuring seamless integration and alignment across marketing, sales, and customer success.Oversee Workato, CRM management (e.g., Salesforce), Netsuite, eCommerce (Shopify), RevOps tech stack and sales analytics tools to ensure data integrity, accuracy and trend analysis.Support Head of Revenue in critical SLT cadences including Board Prep, SLT strategy and operation planning, Company Kickoffs and All Hands eventsRun the Operating Cadence of GTM, including ownership GTM Kickoffs, QBRs, GTM Leadership standups, weekly GTM huddles, forecast reviews and EOQ deal desk reviews.Performance Management
Develop and manage key performance indicators (KPIs) to monitor and improve sales performance and overall revenue operations.Implement advanced dashboards and reporting tools to provide actionable insights to marketing, sales, executive teams, and key stakeholders.Lead robust ICP design, segmentation, territory design and AE franchise health (QBRs, Pipeline, Forecasting)GTM Enablement
Define, document, and refine GTM processes to create efficiency and ensure a consistent buyer journey and clear swimlanesConduct regular assessments and feedback loops with teams to identify bottlenecks or barriers in the revenue process, adjusting as needed to drive performance.Maintain a centralized knowledge hub of ongoing training and assets related to GTM processes, product knowledge, and marketing assets in partnership with product marketing.Cross-functional Collaboration
Work closely with marketing, product, finance, people and customer success teams to ensure cohesive GTM strategies and execution.Facilitate effective communication and alignment across the GTM team and other departments, promoting a culture of collaboration.Drive continuous improvement initiatives, leveraging best practices to streamline workflows and enhance organizational productivity.Qualifications :
7-10 years of experience in Revenue Operations, Sales Operations, or a related role.Exceptional strategic thinking, analytical, and problem-solving skills.Proven leadership experience with a track record of building and managing high-performing teams and influencing at the senior leadership & executive level.Deep understanding of CRM systems (e.g., Salesforce) and advanced sales productivity and analytics tools (Tableau).Outstanding communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.Joining us means :
Having teammates all over the world in the US, Argentina, Spain and Romania.Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.We embrace diversity and strive to create an inclusive environment for all.
Attention Job Seekers : Beware of job scams!
Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door :
Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.If you believe you were a victim of a job scam, you may report it to the FBI : https : / / www.ic3.gov / .Powered by JazzHR
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