What are the responsibilities and job description for the Key Account Manager - Spare Parts & Material Coordination (Embraer Account) position at Latecoere?
Job Title : Key Account Manager – Spare Parts & Material Coordination (Embraer Account)
Department : Aerostructures
Reports to : [Rafael De Dios / Customer Support Director - Americas]
Location : Americas (with flexibility for remote work)
Job Summary :
The Key Account Manager – Spare Parts & Material Coordination will be responsible for managing and optimizing the spare parts and material supply chain for Latecoere's Embraer account. This role involves coordinating and ensuring the timely delivery of materials, handling inventory management, and serving as the primary point of contact for all customer-related issues pertaining to spare parts and material requirements. The individual will work closely with internal teams and external suppliers to ensure that the customer’s needs are met efficiently, maintaining high standards of quality and delivery performance.
Key Responsibilities :
- Account Management : Serve as the main liaison between Latecoere and Embraer, ensuring all spare parts and material-related needs are met in alignment with customer specifications and expectations.
- Material Coordination : Oversee the coordination of materials and spare parts from procurement to delivery, ensuring that inventory levels are maintained to meet customer demand.
- Supply Chain Optimization : Collaborate with procurement, logistics, and production teams to ensure the timely and cost-effective delivery of spare parts and materials to Embraer’s operations.
- Customer Support : Address any customer inquiries or issues related to parts, materials, and delivery schedules, providing proactive solutions and updates.
- Forecasting and Reporting : Monitor and forecast customer demand for spare parts and materials, generating reports on inventory levels, order status, and key performance metrics.
- Problem Resolution : Quickly identify and resolve supply chain disruptions, including delays or quality issues, to maintain customer satisfaction and operational efficiency.
- Collaboration : Work cross-functionally with sales, engineering, production, and quality assurance teams to ensure seamless delivery and support for the Embraer account.
- Continuous Improvement : Identify opportunities for process improvements in material handling, inventory management, and overall customer support, implementing best practices where applicable.
Qualifications :
Preferred Skills :
Working Conditions :