Information Technology Support Spec Help Desk

Lathem Time Corporation

Job Description

Job Title:

Technical Support Agent

Reports To:

Technical Support Manager

Prepared Date:

02/12/2025

Salary:

FLSA Status:

Our Company

Lathem Time Corporation is a family-owned and operated business that has developed innovative, durable and affordable employee time and attendance systems since 1919.

We are deeply inspired by our customers and their employees, and we owe it to them to provide great products and service. We are problem solvers. We are focused, driven, and fun. Our mission is to be a great place to work, grow in the markets we serve, and provide the best workface management products available.

Job Description

We have an opening to support our continued growth. Join our technical support team that delivers world-class technical support via e-mail, support tickets, and phone for end users across the nation. If you are ready to jump start your career with a challenging, interesting, fast paced environment read on and learn about some of the exciting technologies we work with every day.

Job Responsibilities Include:

Daily responsibilities include updating ticket information, answering technical support calls, assigning tickets severity, prioritizing work accordingly, collaborating, and working with other technicians to resolve issues. Receive and resolve support calls from customers regarding Lathem’s wide range of products. Troubleshoot, diagnose, install, setup, configure, and deploy Lathem’s propriety desktop and cloud based software. Communicate highly technical information to both technical and non-technical users.

Mandatory Qualifications:

• High School Diploma
• Associate's degree in technical related field or 1 years in a similar position
• Experience troubleshooting, configuring, deploying, and administrating Microsoft workstations connect to a domain.
• Excellent customer service skills.
• Proven track record of delivering quality work and excellent communication skills
• Ability to manage multiple priorities effectively and on a consistent basis
• Ability to thrive under pressure and deliver effectively in a fast-paced environment
• Excellent organizational, communication, analytical and interpersonal skills
• Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner
• Reliable transportation
  
  

Preferred Qualifications:

• Associate's degree in technical related field
• Prior experience in a desktop support role
• Certification training such as A and Net
  
  

If you meet these qualifications and want to work with an amazing team and for an industry leader that puts its team members first, we'd love to meet you. Sorry, we're not looking for contractors. This is a full-time, in-house position. Unfortunately we are unable to offer sponsorship at this time.

Benefits:

• Health
• Dental
• Vision
• 401(k) with matching
• Flexible Spending Account
• Health Savings Account
• Direct Deposit
• Short and Long Term Disability (company paid)
• Life Insurance (company paid)
• Accidental Death Insurance (company paid)
• Spousal and Dependent Insurance
• Company-wide bonuses
• Job Type: Full-time
  
  

Lathem is proud to be a drug free work place. All candidates will be required to undergo a pre-employment drug screen and pre-employment background check