What are the responsibilities and job description for the Customer Sales Advisor position at Laticrete International?
At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. Medical Dental Tuition reimbursement 13 paid holidays in addition to paid vacation and sick time Flexible spending The Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner. Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information. Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and / or check requests. Coordinate incoming requests for technical support and training with sales and field Technical Representatives. Follow up requests from field representatives and distributors to establish contact between contractors and design teams. Update complaints in Salesforce as new information is attained. Resolve complaints quickly and in a mutually beneficial manner. Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department. Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary. Internal Support (10%) Support Technical Services training programs, as directed. Create and update technical data sheets and technical advisories. Review and approve technical literature, packaging, data sheets, and Marketing collateral. Represent Technical Services ISO quality system reviews and audits. Special Projects, Housekeeping, and Assignments (10%) Participate in implementation or improvement initiatives associated with Technical Services. Help design and implement procedures and online tools for vendor supplied products. Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools. Create and update FAQs for inclusion on website FAQ page. Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products. Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated. Update complaints in Salesforce as new information is attained. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. of experience in Technical Services or comparable industry experience. Experience with Salesforce and JD Edwards preferred. Knowledge of LATICRETE product lines, applications, construction practices and materials a plus. Computer skills : Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) Fluency in second language, preferred. Travel Requirement : Must be able to travel up to 20%
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