Customer Service Associate/Front Desk Coordinator

Organization:

Latino Economic Development Center (LEDC) is a nonprofit organization that provides economic opportunities for Latinos in Minnesota by offering ongoing small business technical assistance, access to loan capital for business start-up or expansion, and training on business development topics. LEDC has been engaged in this work for more than two decades, and as a Community Development Financial Institution (CDFI), can raise capital from a wide range of philanthropic, corporate, and governmental sources to then invest consistent with the mission, goals, and activities described above.

Position: Customer Service Associate/Front Desk Coordinator

Responsible to: Executive Director/Director of Operations

Employment Classification: Non-Exempt

Job Summary:

The Customer Service Associate (Front Desk Coordinator) serves as the first point of contact for clients and visitors, providing exceptional customer service and administrative support. This role involves acting as a liaison for all LEDC departments including business development, lending, agriculture, and general inquiries, ensuring smooth and efficient front desk operations.

Duties and Responsibilities:

• Greet and welcome clients, visitors, and staff in a professional and friendly manner.
• Answer and direct phone calls, emails, and other inquiries to the appropriate departments.
• Assist the business development, lending, and agriculture team by scheduling meetings and coordinating appointments.
• Manage lending closing calendar
• Provide information and support to potential clients and partners.
• Maintain records of business development, lending activities and follow-ups.
• Assist the lending team with client inquiries and document processing.
• Schedule and confirm appointments for loan consultations.
• Ensure all necessary paperwork is completed and filed correctly.
• Manage incoming and outgoing mail and deliveries.
• Maintain office supplies and inventory
• Manage marketing materials in front office
• Manage mail and deliveries
• Manage all calls that come to the general line
• Assist with administrative tasks such as data entry, filing, and document preparation.
• Assist with special projects/tasks, as assigned.
• Address client and visitor needs promptly and courteously.
• Maintain a database of clients; manage data requests; manage questionnaires and surveys that departments administer
• Handle complaints and provide solutions or escalate issues to the appropriate department.
• Other duties as assigned.

Minimum Skills and Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years of experience in a front desk, customer service or administrative role.
• Proficiency using Microsoft Office systems (Outlook, Word, Teams, Excel, PowerPoint, Planner)
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Professional appearance and demeanor.
• Ability to communicate fluently in Spanish and English, a plus.
• Prior experience working in a non-profit organization, a plus.

Compensation and Benefits:

Pay range for this role is: $16.82 to $21.63 per hour

• 100% Company paid medical, dental and vision insurance coverage for employees and their eligible dependents.
• 100% company paid Short-term disability, long term disability, and life insurance.
• Flexible Paid Time Off Policy
• 9 company paid holidays (including two float holidays)
• Plus paid company holidays between Christmas Eve through New Year’s Day
• Paid Parental Leave
• 403(b) retirement plan

To Apply:

Please include a resume, cover letter, and three references. Send your items to Careers@ledcmn.org and include your name and position in the Subject Line.

LEDC will prioritize applications received by February 22, 2025.

LEDC is an Equal Opportunity Employer. All offers are contingent upon successfully completing the LEDC background check. Signing a Confidentiality Agreement will be required if an offer is extended. LEDC is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.

Latino Economic Development Center

804 Margaret Street, Saint Paul, MN 55106

Job Type: Full-time

Pay: $16.82 - $21.63 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Language:

• Spanish (Preferred)

Ability to Commute:

• Saint Paul, MN 55106 (Preferred)

Ability to Relocate:

• Saint Paul, MN 55106: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $22