What are the responsibilities and job description for the Operations Manager position at LATINX TECHNOLOGY & COMMUNITY CENTER?
Benefits:
Job Title: Operations Manager
Reports To: Executive Director
FLSA Status: Non-Exempt
Summary: The organizational manager implements building, service department and organizational policies to ensure the effectiveness and efficiency of the organization. The organizational manager manages communications internally with department coordinators to ensure department growth and success. The organizational manager manages schedules, events and activities related to the business of the center. The organizational manager coordinates data collection efforts and maintains a data database for financial and output/outcome grant reporting. The organizational manager builds relationships with donors and funders to support non-profit operations.
Duties and Responsibilities include the following. Other duties may be assigned.
Supervisory Responsibilities:
Directly supervises six employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Google Docs, Google Sheets and QuickBooks.
Education/Experience:
Bachelor's degree (B. A. / B. S.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills, and Other Abilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, and talk or hear. The employee is frequently required to use hands, and climb or balance. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 22 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outdoor community clean-up activity, outdoor community event, and outdoor weather conditions.
The noise level in the work environment is usually moderate.
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Job Title: Operations Manager
Reports To: Executive Director
FLSA Status: Non-Exempt
Summary: The organizational manager implements building, service department and organizational policies to ensure the effectiveness and efficiency of the organization. The organizational manager manages communications internally with department coordinators to ensure department growth and success. The organizational manager manages schedules, events and activities related to the business of the center. The organizational manager coordinates data collection efforts and maintains a data database for financial and output/outcome grant reporting. The organizational manager builds relationships with donors and funders to support non-profit operations.
Duties and Responsibilities include the following. Other duties may be assigned.
- Answers phones and directs community members to resources, services and programs.*
- Assists community members with technology/referral services in the technology lab.*
- Define, maintain, and execute the operational strategic plan for the organization.*
- Define, communicate, implement, and update processes for the organization.*
- Define goals, measurements and rewards for the organization, and regularly provide feedback, recognize, and reward team members.*
- Lead and serve the organization’s team leadership, including assisting in hiring, reassignment, performance feedback, praise, and promotions.*
- Communicate regularly about the assigned organization’s plans, performance, progress, successes, and failures.*
- Network and collaborate with other managers in the organization, and represent the assigned organization in meetings within the organization.*
- Improve results for the assigned organization and for the larger enterprise.*
- Ensures all activities follow the guidelines of LTCC policies and procedures.*
- Complete financial bookkeeping alongside organizational leadership and accountant.*
- Develops and manages partnerships and builds community support for operations.*
- Draft grant applications and coordinate grants calendar to ensure healthy finances for the organization.
- Maintains accurate records, files, and data systems for grant reporting (e.g., attendance, participant survey data, finances, etc.).*
- Reviews and submits monthly, quarterly, and/or annual reports as necessary.*
- Ensures the effective implementation and coordination of day to day operations.*
- Engages community and youth populations to participate in organizational events and activities.*
- Builds relationships with community members utilizing the organization resource center.*
- Contributes to the growth of the organization by working collaboratively with department coordinators to ensure strategic plans for timelines, goals and outcomes are met.*
- Maintains relationships with intermediaries, networks, etc.*
- Supports external communications related to operations.*
- Maintains a clean and organized workspace.*
- Responsible for ensuring the resource center building opens/closes according to hours of operations.*
Directly supervises six employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Google Docs, Google Sheets and QuickBooks.
Education/Experience:
Bachelor's degree (B. A. / B. S.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills, and Other Abilities:
- English and Spanish language fluency
- Bicultural skills
- Professionalism Time management
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, and talk or hear. The employee is frequently required to use hands, and climb or balance. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 22 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outdoor community clean-up activity, outdoor community event, and outdoor weather conditions.
The noise level in the work environment is usually moderate.
