What are the responsibilities and job description for the IT Support Specialist position at Latitude Inc?
Salary: $55,000 - 65,000/year
We are seeking an experienced IT Support Specialist with expertise in Active Directory to join our team. The ideal candidate will have a solid understanding of IT support functions, with a focus on user account management, system administration, and troubleshooting. You will play a key role in providing technical support to staff, ensuring smooth IT operations, and maintaining the security and integrity of the company's IT infrastructure.
This position offers a great opportunity for a proactive and customer-oriented individual to contribute to the efficiency and productivity of the organization through effective IT support and systems management.
\n- Active Directory Management: Administer and manage user accounts, groups, and permissions in Active Directory (AD), ensuring proper access control, security, and compliance with organizational policies.
- Technical Support: Provide IT support to end-users, diagnosing and resolving hardware, software, and network issues via phone, email, or in person. Ensure timely and efficient resolution of support requests.
- System Maintenance: Perform routine system checks, software installations, and updates. Ensure the health of IT systems and actively monitor for issues that may arise.
- Network and Server Administration: Assist with the configuration, maintenance, and troubleshooting of servers, networks, and infrastructure to ensure optimal performance.
- Security & Compliance: Implement security policies related to user access, data protection, and system monitoring. Ensure the company's systems are secure and in compliance with internal and external regulations.
- Documentation: Maintain accurate documentation of IT processes, procedures, and troubleshooting steps. Update and manage inventory of IT assets.
- Account Management: Create, modify, and deactivate user accounts and profiles within Active Directory. Assist with password resets, account troubleshooting, and permissions adjustments.
- Collaboration & Training: Work closely with other IT team members to resolve complex issues. Provide guidance and training to employees on IT best practices and system usage.
- Backup & Recovery: Assist with data backup procedures and disaster recovery plans to safeguard business-critical data.
- Education: Associate’s degree in Information Technology, Computer Science, or a related field. Relevant certifications are a plus (e.g., CompTIA A , Microsoft Certified IT Professional).
- Minimum of 1 year of experience in IT support or system administration.
- Solid experience with Active Directory for user account management, group policy management, and troubleshooting.
- Strong knowledge of IT systems, networks, hardware, and software.
- Experience with Windows Server environments, including system setup, updates, and management.
Salary : $55,000 - $65,000
