What are the responsibilities and job description for the Call Center Manager position at Latitude Inc?
We are seeking an experienced Call Center Manager to lead our customer service team, ensuring efficient operations and exceptional customer experiences. This role involves managing day-to-day call center activities, overseeing staff performance, optimizing workflows, and driving key performance metrics. The ideal candidate is a strategic leader with strong communication skills, operational expertise, and a passion for customer satisfaction.
This role is fully onsite
Salary: $65-70k/yr depending on experience
\n- Oversee daily operations of the call center, ensuring efficient handling of inbound and outbound calls.
- Develop and implement customer service strategies to improve call quality, response times, and resolution rates.
- Implement quality assurance programs to ensure consistency and excellence in customer interactions.
- Optimize call center technologies, including CRM systems, telephony, and automated workflows.
- Handle escalated customer issues, ensuring timely and effective resolutions.
$65,000 - $70,000 a year
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Salary : $65,000 - $70,000
