What are the responsibilities and job description for the Contact/ Cell Center Manager position at Latitude Inc?
Job Description:
We are seeking an experienced and results-driven Contact/Call Center Manager to oversee our customer service operations. The ideal candidate will have at least 2 years of call center experience, strong leadership skills, and a passion for optimizing customer interactions. In this role, you will be responsible for managing call center agents, improving service efficiency, and ensuring high customer satisfaction levels.
Schedule: Normal daytime hours with no weekend work.
\n- Oversee the daily operations of the call center, ensuring productivity and quality service.
- Manage, train, and motivate a team of call center representatives.
- Develop and implement strategies to enhance customer satisfaction and call resolution rates.
- Monitor key performance indicators (KPIs) and generate reports on team performance.
- Handle escalated customer issues and provide effective resolutions.
- Implement and refine call scripts and service procedures to improve efficiency.
- Ensure compliance with company policies and industry regulations.
- Collaborate with other departments to enhance overall customer service experience.
$60,000 - $70,000 a year
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Salary : $60,000 - $70,000
