General Manager

Company Profile:

Launch Trampoline Park is an innovative leader in the family
entertainment industry. Launch is more than a trampoline park bringing new and
exciting attractions to our locations, focusing on guest experience and promoting a
positive, forward-thinking company culture.

The Position:

The General Manager provides leadership, motivation, sound decision making tactics and direction in regards to both strategic initiatives and overall operational standards to positively impact business results.

Duties & Responsibilities:

Human Resources- Hire, Train, & Develop Team

• Leads and influences management staff through effective motivation, leveraging

individual strengths to ensure exemplary customer satisfaction and maximum
staff productivity.

• Promotes positive employee relations including effective delegation of

managerial duties, fostering high staff morale, upholding operational & brand
standards, and execution of the employee performance reviews

• Promotes an environment of open communication utilizing weekly managerial

meetings and monthly staff meetings as a pathway to discussing issues,
developing improvement plans and highlighting the positive achievements as a
whole and individual staff members.

• Cultivates a strategic team environment that provides exceptional customer

service while directing the management team and ensuring all staff members
perform at a consistently high level.

• Fosters a positive environment conducive to running regularly scheduled

auditions to keep staffing at a balanced level at all times.

• Ensures execution of staff training programs.
• Maintains staffing levels and management coverage appropriately to meet the

needs of the business and maximize the customer experience.

• Ensuring that all staff disciplinary issues are handled in a timely, effective and

efficient manner, resulting in warnings or termination if needed.

Guest Service- Maintain Excellent Customer Relations

• Deliver the highest standard of customer service keeping in line with brand &

operational standards.

• Resolving customer complaints in an efficient & timely manner ensuring the

customer walks away with a positive outlook on the situation.

• Continually develops & implements ideas to positively improve guest experience

& park operations.

Administrative Duties-

• Utilizing company tools, develop manager & staff schedule ensuring that it is

available to employees two weeks in advance at all times

• Utilizing company tools, ensure building schedule is produced three months out

at all times and available to customers

• Schedule labor as required by anticipated business activity while ensuring that all

positions are staffed when and as needed and labor cost objectives are met.

• Ensure all staff required paperwork is completed & filed appropriately
• Maintains up to date logs of all safety inspections, customer incidents and

donation requests ensuring each is logged timely and completely.

• Maintain and update all POS
• Oversee all office functions & staff, ensuring all guests communications are

responded to timely, thoroughly while upholding policy and brand standards.

• Develop & review quarterly managerial objectives, ensuring the management

team has “buy in” for each objective set and holding them accountable during
each review.

• Develop sales objectives yearly for the building.
• Continually review and track P&L, utilize flex & flow strategize to insure house

profits.

• Respond timely to online customer reviews on all social platforms, ensuring their

concerns are addressed appropriately and there is a positive solution for the
guest.

Operational Duties-

• Ensure that all food and products are consistently prepared and served

according to the facility’s recipes, portioning, cooking and serving standards.

• Ensure that all equipment is kept clean and kept in excellent working condition

through personal inspection and by following the facility’s preventative
maintenance programs.

• Fully understand and comply with all federal, state, county and municipal

regulations that pertain to health, safety and labor requirements of the facility,
employees and guests.

• Maintain and apply for all licenses, certification or other regulatory requirements.
• Adhere to cash handling and reconciliation procedures in accordance with facility

policies and procedures.

• Develop & maintain excellent vendor relations, continually meeting with all

partners to ensure the facility remains relevant with top rated products that are
cost efficient to sustaining a profitable business.

• Ensure weekly inventory procedures are followed and documented.
• Ensure that all technology within the facility is functioning properly and displaying

context in line with brand standards.

• Run MOD shifts as needed per managerial schedule
• Master Point of Sale System

Sales & Marketing Duties-

• Act as a community ambassador, creating goodwill toward the brand.
• Ensuring that all marketing sales goals / objectives are met.
• Oversee events team calendar ensuring they are promoting the goodwill of the

brand while in the community

• Oversee all donation requests, ensuring they are responded to timely and

appropriately within set brand guidelines and budget restraints.

• Ensure Joey is out and about in the building / attending parties / group events /

fundraisers and in the community engaged with guests at all times and keeping
in line with brand standards.

Qualifications-

• Education: Bachelor’s degree and or 4 years minimum high volume family

entertainment facility

• Ability to maintain and project professionalism, internally and externally, at all

times

• Previous experience as a manager in a Guest-facing environment
• Experience with team scheduling

• Proven ability to prepare and manage a budget
• Proven ability to motivate a team and drive culture to create results
• Previous sales and marketing experience
• Previous cash-handling experience is required
• Ability to solve problems under pressure while maintaining a fun, friendly

environment

• Ability to balance supervision of Team Members while engaging with them to

create a culture of family and fun at work

• Safe Serve certificate a plus, must be willing to certify.
• Must be able to work in a standing position for long periods of time (up to 8

hours).

• Be able to reach, bend, stoop and frequently lift up to 50 pounds.

Other duties as assigned by owners or needed by the business

Qualifications:

• Be at least 21 years of age.
• 5 years management experience
• Cash management experience.
• Event management experience.
• Possess great communication skills
• Have knowledge of service and food and beverage, generally involving at least three years of facility operations and/or assistant management positions.
• Possess excellent basic math skills and basic computer skills (Quickbooks & Google Suite) and a POS system.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Must have the stamina to work 50 to 60 hours per week

Compensation:

• Family Health Benefits
• 401k with 4% Company Match
• Salary Range $75,000 - $85,000 based on qualifications and experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 3 years (Required)

Work Location: In person: Warwick, Rhode Island