What are the responsibilities and job description for the Service Writer Job at LAUNCH Technical Workforce Solutions in Fort Lauderdale position at LAUNCH Technical Workforce Solutions?
Service Writer
Ft Lauderdale, FL
Shift : Monday - Friday 3 : 30pm - Midnight
Pay : $15-$17 per hour depending on experience
Service Writer Duties and Responsibilities :
- Ensures the efficient operation of and control of work requests, and supports the maintenance activities of the location.
- Directly interacts with other departments and the client.
- Provides customer satisfaction through clerical shop and telephone support.
- Opens work request immediately upon receipt, and closes work request immediately upon completion of quality inspection.
- Runs and reviews AQR reports, board check reports, open work order reports, and any reports as needed for the location to insure workflow through the shop.
- Reviews DVCR (Customer Write Up forms) and takes appropriate action, as required.
- Answers telephone for shop lines and schedules repair appointments.
- Communicates with customer and user departments with updates to the status of the unit being serviced.
- Maintains a log of this communication.
- Maintains vehicle information files.
- Takes road call information, communicates with Lead Technician, Shop Supervisor, or General Manager to dispatch mechanic or outside service.
- Contacts outside vendors to arrange mechanical repairs, using the information given.
- Arranges pick-up of outside repairs.
- Perform any other duties as assigned.
Service Writer Qualifications and Requirements :
Salary : $15 - $17
