What are the responsibilities and job description for the Service Writer position at LAUNCH Technical Workforce Solutions?
Service Writer
Ft Lauderdale, FL
Shift : Monday - Friday 3 : 30pm - Midnight
Pay : $15-$17 per hour depending on experience
Service Writer Duties and Responsibilities :
- Ensures the efficient operation of and control of work requests, and supports the maintenance activities of the location.
- Directly interacts with other departments and the client.
- Provides customer satisfaction through clerical shop and telephone support.
- Opens work request immediately upon receipt, and closes work request immediately upon completion of quality inspection.
- Runs and reviews AQR reports, board check reports, open work order reports, and any reports as needed for the location to insure workflow through the shop.
- Reviews DVCR (Customer Write Up forms) and takes appropriate action, as required.
- Answers telephone for shop lines and schedules repair appointments.
- Communicates with customer and user departments with updates to the status of the unit being serviced.
- Maintains a log of this communication.
- Maintains vehicle information files.
- Takes road call information, communicates with Lead Technician, Shop Supervisor, or General Manager to dispatch mechanic or outside service.
- Contacts outside vendors to arrange mechanical repairs, using the information given.
- Arranges pick-up of outside repairs.
- Perform any other duties as assigned.
Service Writer Qualifications and Requirements :
Salary : $15 - $17
