Supervisor

The Position:

Work with staff in all areas of the park, ensuring guest satisfaction, cashier and Krave efficiency, attraction safety, and park cleanliness. Supervisors are responsible for opening and closing the building. In the absence of a manager in the building, the supervisor will make any and all decisions needed for the sake of the facility. Oversee 30 staff members per shift, a 33,000 square foot facility that has a capacity of 200 jumpers per hour on multiple different attractions; a Krave kitchen area that serves hot foods such as pizza, mozzarella sticks, chicken nuggets, and sidewinder fries and event check in and party area that spans multiple rooms.

Job Dutites:

Understand completely all policies, procedures, standards, specifications, guidelines , and training programs.

Park opening and closing duties.

Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.

Provide advice and suggestions to the managers as needed.

Promotes good business principles by never discussing company business in public areas or with guests.

Maintains a friendly, courteous and cheerful demeanor at all times.

Financial

Assign tills to cashiers.

Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.

Compile and balance cash receipts at the end of the day/shift.

Operational

Monitors the workplace safety program.

Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.

Ensure that all guests are receiving the proper service according to company standards.

Ensure that all food and products are consistently prepared and served according to the facilities recipes, protioning, cooking and serving standards.

Oversee the health and safety of guests and staff at Launch Family Entertainment.

Fill in where needed to ensure guest service standards and efficient operations.

Supervise and participate in cleaning/sanitation procedures for all areas of the park when needed.

Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the facility’s preventative maintenance programs.

Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the facility’s receiving policing and procedures.

Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the facility, employees and guests.

Resolve guest complaints.

Technology

Master the POS, online booking and event scheduling software.

Develop a proficiency in Microsoft Office and Google Programs (Excel, Word, Powerpoint, etc)

Staff Management

Develop and foster a work environment where all employees are free from harassment of any kind.

Be knowledgeable of facility policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, and procedures.

Identify and train leaders for each area of the park.

Train and develop other supervisors.

Report employee misconduct to the Assistant or General Manager.

Perform any other duties as assigned or deemed necessary by Owners, General Manager, or Assistant Manager, or needed by the business.

Qualifications:

Willingness to be a team player and hard worker.

High school diploma or equivalent preferred.

Must be able to communicate clearly with supervisors and managers but especially with guests.

Must understand and reinforce the Launch culture.

Must possess basic math and computer skills, including Microsoft and Google Suites.

Be able to reach, bend, stoop, and frequently lift up to 50 pounds.

Be able to work in a standing position for long periods of time (up to 10 hours).

Displays a strong knowledge of all job functions and systems. Is viewed as a leader.

Must be outgoing and able to interact and engage with all guests to enhance guest experience.

About Launch Warwick