What are the responsibilities and job description for the Service Manager position at Launch Watersports?
Service Manager – Launch Watersports
Great Falls, MT
Launch Watersports, Montana’s largest and fastest-growing marine dealership, is seeking an experienced Service Manager to lead our service department and deliver an exceptional customer experience. With two locations—one in Kalispell, in the heart of the Flathead Valley, and another in Great Falls, centrally located on the Missouri River—we are Montana’s exclusive Malibu and Axis boat dealership, also offering Lowe Fishing and Pontoons and Avalon Pontoons.
Recently awarded Malibu’s Top Dealer in the Western Region, Launch Watersports is poised for continued growth. We are a team of boating and water sports enthusiasts who are passionate about what we do, offering a fun and challenging work environment.
About the Role
As Service Manager, you will lead our service advisor and team of technicians to ensure a 5-star experience for every customer who walks through our doors. This role requires a hands-on leader with a passion for boating, strong technical knowledge, and a commitment to efficiency and customer satisfaction.
Key Responsibilities:
- Oversee the daily operations of the service department, ensuring efficiency and profitability.
- Lead and mentor a team of technicians as well as our service advisor.
- Provide outstanding customer service and communication to maintain strong relationships.
- Manage work schedules, repair timelines, and warranty claims.
- Maintain a clean, organized, and safe work environment.
- Ensure all repairs and maintenance meet high-quality standards.
- Collaborate with other departments to streamline operations and improve the customer experience.
Qualifications:
- Proven experience in service management, preferably in the marine, powersports, or automotive industry.
- Strong leadership and team management skills.
- Excellent problem-solving and customer service abilities.
- Technical knowledge of boats, engines, and marine systems (preferred but not required).
- Ability to multitask and thrive in a fast-paced environment.
- Strong organizational and time management skills.
What We Offer:
- Competitive salary performance-based bonuses.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Employee discounts on boats and accessories.
- A fun, team-oriented environment with opportunities for professional growth.
If you’re a motivated leader with a passion for boating and exceptional customer service, we want to hear from you!
Apply today by submitting your resume and cover letter!
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Please describe your work experience that would help you succeed in this role.
Education:
- High school or equivalent (Required)
Experience:
- Marine, RV, Powersports or Automotive service management: 3 years (Required)
Location:
- Great Falls, MT 59405 (Required)
Ability to Relocate:
- Great Falls, MT 59405: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000
