Manager, Front of House - LaunchPad

Come join the Shakopee Mdewakanton Sioux Community’s newest enterprise, LaunchPad Golf as our Front of House Manager. Get ready to lead, inspire, and create incredible dining moments at LaunchPad Golf! In this role, you’ll be responsible for overseeing the day-to-day operations of the Food & Beverage experience for our guests. We are looking for someone who can inspire and motivate their team, creating a seamless and exciting experience for our guests! If you thrive on anticipating guest needs and can’t wait to make every visit memorable and are a strong people leader - we are looking for you! Enjoy weekly pay, on-site clinics, and health benefits. Whatever your career goals may be, let SMSC help get you there!

Job Overview: The Front of House (FOH) Manager is responsible for leading the day-to-day operations for the Food & Beverage experience for our guests. This individual has general operational responsibilities as it relates to ensuring a seamless guest experience, managing staff, coordinating service and maintaining high standards of hospitality.

Create Lasting Change: The Impact You’ll Have:

• Lead team of ~65 team members including Supervisors, Bartenders, Bar Backs, Servers and Food Runners.
• Lead and inspire a team of direct reports, overseeing the recruitment, selection and promotion of team members.
• Fostering an environment of continuous learning through training and development initiatives, conducting comprehensive performance evaluations, providing constructive feedback and managing disciplinary actions as necessary.
• Lead and manage the day-to-day operations in the front of the house to ensure service, staffing levels, cleanliness, readiness, and responsible alcohol service is followed.
• Manage cash handling procedures and assist with financial reporting, including daily sales reconciliation and budgeting.
• Assist in planning and executing special events or private functions, ensuring all details align with guest expectations.
• Uphold health and safety regulations, ensuring a clean and safe environment for both staff and guests.
• Manage inventory and reporting on all front of house costs
• Interacts and establishes relationships with guests to improve retention, promote guest loyalty, and resolve guest complaints.
• Knowledge of all food and beverage items to offer recommendations to our guests
• May act as LOD (Leader On duty) for entire establishment for assigned shifts

Job Requirements:

• Must be 21 years of age or older
• Demonstrate leadership skills including any combination of post-high school restaurant education and restaurant management experience to equal 5 year; 3 years of direct people leadership experience
• Ability to work a varying schedule, which includes nights and weekends
• Prior experience in a fine dining environment preferred

Outstanding Benefits & Awesome Perks: At the SMSC, we are invested in our team members, as demonstrated by the competitive benefits we offer. Team Members may be eligible for benefits including medical, dental, and vision insurance, 401(k) retirement plan, and a generous PTO package, which includes outreach hours for volunteer work through our #SMSCgives outreach program. Plus, take advantage of perks like discounts on childcare, fuel bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: The Shakopee Mdewakanton Sioux Community contributes both time and financial resources across the region, state, and country. The SMSC has donated more than $400 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties, and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative that organizes various opportunities in the local community. To empower its team members to take part in the Dakota tradition of giving, the SMSC provides paid hours to team members to volunteer at events. Learn more at shakopeedakota.org

Equal Opportunity Employer
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