Client Care Sales Representative

Job Description

Job Description

The Client Care Sales Representative is a vital member of our team, playing a key role in delivering exceptional service and contributing to the company’s growth. This phone-focused position is dedicated to managing sales calls, providing quotes, booking inspections, and upselling ancillary services. As prospective clients' first point of contact, the Client Care Sales Representative builds trust, fosters strong relationships, and creates a lasting first impression of our company. Through professional communication, this team member not only enhances business value but also ensures that clients are guided with clarity and confidence through one of the most significant decisions of their lives.

Company Overview

Residential Inspector of America (RIA) is the leading provider of professional home inspections in the Southeast. We have proudly served the Atlanta area for over thirty years and now serve South Carolina, Florida, Tennessee, and beyond. Our priority is to empower local homeowners, home buyers, and their real estate agents with the knowledge and confidence needed to make the best home purchase decisions.

Join a team of talented high performers supported by a robust and vibrant culture that has made RIA an employer of choice in the industry!

Role and Responsibilities

• Handle incoming sales-related calls with the goal of booking inspections and providing prompt, professional assistance
• Provide quotes, schedule inspections, and respond to inquiries from non-call channels (e.g., emails, texts)
• Conduct outbound sales follow-ups on unscheduled orders to increase bookings and conversions
• Educate clients and real estate agents on services and inspection options that best meet their needs
• Actively upsell ancillary services to enhance scheduled inspections
• Assist with non-sales inquiries via phone and non-call channels as needed
• Check voicemails / emails for urgent issues and inspection schedules as directed by management
• Complete additional tasks or special projects as assigned by RIA management

Requirements

Company Benefits

RIA Core Purpose : We turn ordinary home services into extraordinary experiences by delivering a high level of care, communication, and professionalism.