Client Care Lead

AJF Inspections is a rapidly growing family-owned company that has been serving the Valley since 1996, conducting home, commercial, and sewer line inspections. Our experienced team has completed over 100,000 home inspections for all ages, sizes, and types of properties. AJF provides our customers with peace of mind by helping them avoid potential issues with their prospective property.

The Lead Client Care position is a key, customer-focused role within our home inspection company, ideal for a proactive, service-driven leader. This individual will champion excellence in client service while guiding and developing our Client Care Admin team. As a central figure in fostering strong internal and external relationships, the Client Care Team Lead will drive business growth and operational efficiency. The ideal candidate is a self-motivated professional dedicated to ensuring our clients receive top-tier support and that our inspection team operates seamlessly.

Key Responsibilities

• Client and Inspector Support : Manage and respond to all types of communication (phone, email, text) for various requests, including quotes, appointments, and report inquiries, ensuring exceptional client and inspector support.
• Quality Control : Conduct thorough reviews of all scheduled inspection orders and client communications to maintain high quality and accuracy.
• Operational Management : Oversee scheduling optimization and accounts receivable processes to maximize resources and timely payment collection.
• Team Leadership : Provide comprehensive training, guidance, and support to the Client Care Admin team, enhancing their skills and ensuring adherence to company standards.
• Continuous Improvement : Stay updated on industry practices and company offerings; develop and refine training materials and procedures accordingly.

Qualifications & Skills

Preferred Qualifications

Work Environment