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Service Advisor

Laurel Auto Group
Windber, PA Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 5/10/2025
 

Laurel Ford is seeking a qualified, experienced Service Advisor to join our team. The ideal candidate will have experience with daily Service Operations.  This opportunity is for a forward thinking, professional, career minded, goal-oriented person. Candidate should have a proven success record of maintaining customer satisfaction under the KPI guidelines.

Essential Functions:

  • Understand how to properly open, complete, and close Repair Orders following the OEM requirements with the 3 “C’s”.
  • Proper use and understanding of labor operations and flat rate coding
  • Excellent communication skills, in person and via phone. Keeping customer informed throughout the entire service.
  • Understand the coverage of service the customer might have that will impact their responsibility.
  • Work with OEM certifications and required training.
  • Work with Service Manager to reach monthly sales goals.
  • Communicate with technicians professionally.
  • Stay up to date with the jobs assigned to the technician and communicate with customer with any changes, suggestions, and charges.
  • Excellent customer service history maintaining OEM customer service index.
  • Must be a highly detailed oriented, ability to work in a fast paced, multi-task environment.
  • Collect payment in full when vehicle is picked up or delivered to customer.
  • Stay current with staff through skilled use of appropriate computer system and other essential daily operations.
  • Standing
  • On a regular basis
  • Walking
  • On a regular basis
  • Bending, twisting and/or stooping – Kneeling and/or Squatting
  • On occasion
  • Repetitive hand/finger movement
  • On a regular basis
  • Monday through Friday, with rotating Saturdays.

 

Laurel Auto Group offers a full benefits package which includes:

  • Health Care / Dental / Vision
  • American Fidelity suite of benefits
  • Employer paid short term disability and life insurance
  • 401k with employer match
  • Paid vacation, sick/personal time

 

Please visit www.laurelautogroup.  Click on the franchise logo and select the correct store.  Follow the about us, employment opportunities tab to submit an application and resume online.

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