What are the responsibilities and job description for the Service Advisor position at Laurel Ford?
Laurel Ford is seeking a qualified, experienced Service Advisor to join our team. The ideal candidate will have experience with daily Service Operations. This opportunity is for a forward thinking, professional, career minded, goal-oriented person. Candidate should have a proven success record of maintaining customer satisfaction under the KPI guidelines.
Essential Functions:
- Understand how to properly open, complete, and close Repair Orders following the OEM requirements with the 3 “C’s”.
- Proper use and understanding of labor operations and flat rate coding
- Excellent communication skills, in person and via phone. Keeping customer informed throughout the entire service.
- Understand the coverage of service the customer might have that will impact their responsibility.
- Work with OEM certifications and required training.
- Work with Service Manager to reach monthly sales goals.
- Communicate with technicians professionally.
- Stay up to date with the jobs assigned to the technician and communicate with customer with any changes, suggestions, and charges.
- Excellent customer service history maintaining OEM customer service index.
- Must be a highly detailed oriented, ability to work in a fast paced, multi-task environment.
- Collect payment in full when vehicle is picked up or delivered to customer.
- Stay current with staff through skilled use of appropriate computer system and other essential daily operations.
- Standing
- On a regular basis
- Walking
- On a regular basis
- Bending, twisting and/or stooping – Kneeling and/or Squatting
- On occasion
- Repetitive hand/finger movement
- On a regular basis
- Monday through Friday, with rotating Saturdays.
Laurel Auto Group offers a full benefits package which includes:
- Health Care / Dental / Vision
- American Fidelity suite of benefits
- Employer paid short term disability and life insurance
- 401k with employer match
- Paid vacation, sick/personal time
Please visit www.laurelautogroup. Click on the franchise logo and select the correct store. Follow the about us, employment opportunities tab to submit an application and resume online.
