What are the responsibilities and job description for the Patient Care Coordinator position at Laurelton Bayside Animal Hospital?
Overview:
Laurelton Bayside Animal Hospital has an opportunity for a
Location: 1467 Empire Blvd., Webster, New York 14580
Shift Details: This is a full-time position(30 hours/week)
Pay Range: $17.00 - $19.00/hour (based on experience)
What We Are Looking For: The ideal candidate will have excellent client communication skills and serve as the liaison between our staff and valued clients. Strong verbal communication and active listening skills are essential for addressing client questions and concerns while effectively conveying the importance of veterinary care. Emotional intelligence and social awareness are highly valued in this role.
Additionally, this position includes cross-training with the CSR role. Some front desk responsibilities will include answering phones, managing call backs, and monitoring email and texting applications. The role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. We see dogs, cats and will soon be seeing exotics.
What We Offer:
Responsibilities:
Identity Statement
Laurelton Bayside Animal Hospital has an opportunity for a
Patient Care Coordinator (PCC) to join our team!
Location: 1467 Empire Blvd., Webster, New York 14580
Shift Details: This is a full-time position(30 hours/week)
Pay Range: $17.00 - $19.00/hour (based on experience)
What We Are Looking For: The ideal candidate will have excellent client communication skills and serve as the liaison between our staff and valued clients. Strong verbal communication and active listening skills are essential for addressing client questions and concerns while effectively conveying the importance of veterinary care. Emotional intelligence and social awareness are highly valued in this role.
Additionally, this position includes cross-training with the CSR role. Some front desk responsibilities will include answering phones, managing call backs, and monitoring email and texting applications. The role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. We see dogs, cats and will soon be seeing exotics.
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Competitive compensation and benefits package, including paid time off, medical, dental, and vision coverage.
401K plan with company match
Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.
Responsibilities:
Essential Functions:
- Maintains and upholds the Core Values and Mission Statement of MVP.
- Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
- Warmly welcomes clients upon their arrival and escorts them to the exam room.
- Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
- Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
- Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
- Schedules follow-up appointments and future wellness visits.
- Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
- Clearly explains discharge instructions and addresses client inquiries.
- Handles client checkouts and collects payments in the exam room.
- Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.
Additional Functions:
- Performs other related duties as assigned.
Required Knowledge, Skills and Abilities:
- Passionate about delivering exceptional client service.
- Genuine love and appreciation for animals.
- Friendly, personable, and committed to ensuring client satisfaction.
- Proficient in active listening and accurate transcription of medical information.
- Thrive on serving and assisting people.
- Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
- Strong computer literacy and typing skills.
- Effective communication skills, both written and verbal.
Required Education and Experience:
- High school diploma.
Preferred Education and Experience:
- Medical terminology
Physical Requirements:
- Prolonged periods of standing and working on a computer.
- Ability to bend down and lift up to 40lbs unassisted.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Reasonable Accommodations
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.
Salary : $17 - $19