Fitness Membership Associate - Evening and Weekend

The Membership & Fitness Experience Associate is responsible for creating a positive customer service experience for our members and guests by entering new memberships, answering questions, giving tours, and registering them for classes. While in the fitness center, responsibilities include cleaning equipment, setting up classrooms for classes and answering any questions on the fitness center floor.

ESSENTIAL FUNCTIONS:

• Positively engage all members, guest, and staff while proactively anticipating member and guest needs
• Learn names and personally recognize regular members of the facility
• Direct all guests to the appropriate locations in the facility
• Respond to all member requests and follow through until the needs and outcomes are met for the member
• Communicate effectively with other departments on scheduling and appointments of the facility
• Follow up with members on any questions or issues that may arise in the facility while keeping channels of communication open with the member for a satisfactory resolution
• Maintain a thorough knowledge of current services in all departments of the facility
• Provide a timely resolution to any issues on member accounts or processing
• Enter memberships and process any membership changes
• Monitor fitness center and gymnasium to make sure that all items are put back in their place and sanitized
• Help to move equipment carts to prep for group ex classes in gym or community room
• All other tasks assigned by supervisor including but not limited to cleaning and sanitizing of work station, cleaning and sanitizing of other areas of facility

QUALIFICATIONS:

• Strong verbal communication skills
• Energetic and responsible
• Detail oriented with an ability to multitask during peak hours of service
• Proficient in Google Suite
• Ability to work effectively with all members of the community as well as coworkers
• Ability to work evenings and weekends
• Basic knowledge of fitness equipment and basic exercise techniques

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• This position requires frequent walking, sitting, bending, stooping, periodically standing for long periods, using hand or fingers to manipulate, touch, or handle, and climb stairs.
• The work environment noise level is typical of a moderately noisy standard business with equipment running and members entering and exiting.
• Vision abilities required by this job include near and far vision, depth perception, and to differentiate colors.
• Frequently will need to lift or push up to 15 pounds, periodically up to 30 pounds.

The Lauri Ann West Community Center is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Lauri Ann West Community Center does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type: Part-time

Pay: $14.00 per hour

Expected hours: 8 – 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Shift:

• 4 hour shift
• Evening shift

Application Question(s):

• Are you willing to obtain your clearances? We cover the cost but it is required.
• Are you available evenings (4-8:30pm) and weekends?
• Are you at least 18 years old?

Ability to Commute:

• Pittsburgh, PA 15238 (Required)

Work Location: In person

Salary : $14