Expeditor

REQUIRED QUALIFICATIONS:

• Contributes to building and maintaining a positive work culture at all times
• Flexible schedule, especially during busy seasons
• A dependable means of transportation to and from work for all days scheduled
• Excellent verbal communication skills
• Ability to prioritize and multitask in a fast-paced environment
• Ability to handle servers requests and needs in a professional and pleasant manner

DESIRED SKILLS:

• Restaurant experience
• Confident, friendly and outgoing
• Highly organized
• Ability to anticipate waitstaff and guest needs
• Eagerness to learn and grow at all times
• Food safety/sanitation knowledge

ESSENTIAL FUNCTIONS:

• Creates and fosters a positive environment at all times

• Ensure all safety and sanitation standards are strictly adhered to at all times, and waste is eliminated
• Ensure all food is delivered to tables accurately, and in a timely manner
• Promptly notifies managers/chefs when in need of assistance/running lengthier than expected ticket times
• Ensure food is prepared accurately (knows recipes) and portions/plating presentation meets all standards
• Ensure all food orders has tickets generated
• Handles guest complaints quickly and with a guest-centric attitude
• Confidence to direct the work of culinary team in a collaborative and productive way
• Gently/firmly coaches all team members to follow all food production standards and reaches out to chefs/managers to address all delinquent staff (vs. scolding them directly)
• Knows when to prioritize expedited orders, and when to notify managers when certain staff members exhibit patterns of behavior that hurt productivity, food cost, etc.
• Expedite and time orders
• Full knowledge of all menu items to answer all Staff questions. Allergies, dietary restrictions, etc.
• Assist in maintaining, cleaning/sanitizing and clearing tables during dining experience
• Clear and concise communication with the team FOH, BOH and MOD
• Handling and communicating Staff needs or requests

CULTURAL TASKS:

• Knowledge of our mission statement
• Promotes the “Aloha Pass It On” initiative to the community
• Embodies the Aloha spirit
• Exudes a Guest first mentality and philosophy